Exec-U-Care Account Coordinator
Mercer - Iowa City, IA

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The Exec-U-Care (EUC) Account Coordinator is responsible for all aspects of a client's account from inception and managing the plan administration through termination. These responsibilities include, but are not limited to, new business setup, posting of financials, billing, customer service, and claims adjudication. Duties are segregated due to compliance controls. To fulfill this role, the account coordinator will:

Perform claim adjudication for medical, dental, prescription, and vision claims in accordance with plan provisions, regulatory requirements, procedural requirements, and quality requirements.

Review and adjudicate complex claims requiring research, additional information, rework, and medical necessity review.

Process all enrollment forms, eligibility changes, and client changes.

Produce monthly billing statements and reports.

Post all payments received.

Provide customer service to plan participants via requests received by email, fax, or written correspondence. Research inquiries and respond to clients within required turnaround times.

Provide customer service to plan participants via incoming telephone calls. Research inquiries and respond to callers within required turnaround times.


Minimum high school diploma or GED. 2 or 4 year college degree preferred.

Customer service skills and logical thinking skills as well as the ability to prioritize and make independent judgments. Working knowledge of employee benefit plans would be desirable but not required.

Ability to identify and resolve problems.

Demonstrated experience with internet, Outlook, word processing, and spreadsheets.

Must be able to multi-task using multiple applications.

Superior customer service, written and verbal communication skills.

Ability to handle difficult calls and defuse problems.

Ability to prioritize and handle multiple tasks in a demanding work environment.

Excellent interpersonal skills are required with the ability to work independently and on a team.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:


. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:




Client Service

Primary Location

US-IA-Iowa City

Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

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Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the...