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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #2 by Business Week in Customer Service , we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented Executive Associate/Executive Assistant for our San Antonio, TX facility.
PURPOSE OF JOB
Performs secretarial and administrative support for a member of the Executive Management Group (EMG). Ensures day-to-day activities are coordinated and EMG member is prepared for responsibilities.
Coordinates activities and information flow for EMG member supported. Reviews data content and presentation method for accuracy and compliance with standards. Prioritizes and organizes work for EMG member to meet deadlines on multiple tasks.
Prepares and updates presentations, reports, and spreadsheets for EMG member and assigned area. Under guidance and authority of executive, composes e-mails, letters and memorandums. Maintains filing system for key documents.
Manages EMG member's schedule and provides administrative support to assigned EMG. Routes department calls and e-mail to appropriate staff members.
Prepares correspondence and report for EMG supported. Ensures data to and from EMG member is treated with appropriate level of confidentiality.
Assists in various types of departmental projects, including company-wide initiatives.
High School diploma or equivalent.
Five or more years progressive administrative support work experience to include recent experience supporting a member of executive level management.
Proven ability to exercise good judgment and discretion, analyzing and resolving confidential, difficult, and sensitive situations with grace, diplomacy and tact.
Demonstrated high-level organizational skills, detail-oriented with demonstrated ability to handle multiple priorities and to take initiative to resolve issues.
Polished and professional demeanor in person, online and via phone with exceptional verbal and written communication skills, including strong spelling and grammatical skills.
Strong interpersonal skills as demonstrated by the ability to effectively partner with all levels of management, employees and external clients.
Flexibility to work extended hours if needed with limited notice.
Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
Exceptional attention to detail and excellent organizational and time management skills.
Demonstrated ability to multi-task, prioritize and work independently with minimal supervision.
Demonstrated ability to take initiative, problem-solve and work in a fast-paced, executive setting.
Proven mastery and experience in high volume calendar and messaging management using Microsoft Outlook to include managing appointments, forwarding and responding on behalf of others and taking a proactive approach regarding emails as needed.
Demonstrated ability to collaborate with all level of employees and members.
Must be able to work independently and in a team environment.
Microsoft Office Specialist Certification.
Employs a mindset aimed at continuous professionalism, evaluation, improvement, and innovation.
Commitment to continuing job related education and/or self-development.
High achievement as reflected on prior performance evaluation.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
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