HRA serves more than three million New York City residents annually through a diverse array of programs and services. The newly created Office of Client Advocacy ensures clients have access to information, services and benefits, and feel empowered and informed when accessing HRA services. To advance the Mayor’s vision to fight poverty and income inequality, prevent homelessness and improve service delivery, HRA is recruiting for a Director of Lesbian, Gay, Bisexual, Transgender and Questioning (LGBTQ) Advocacy.
The Director for LGBTQ Advocacy will be responsible for promoting access and equal opportunity to social services and benefits to the LGBTQ community throughout New York City, collaborate with HRA program areas and assess existing policies and procedures and make recommendations to improve service delivery for those in the LGTBQ community, work collaboratively with the Office of Constituent Services (OCS) to assess complaints about discrimination, access and sensitivity, and coordinate with various stakeholders to develop comprehensive HRA policies and procedures that improve service delivery to all clients.
Under the direction of the Assistant Deputy Commissioner of the Office of Client Advocacy, the Director of LGBTQ Advocacy will:
access to services for all clients.
- Coordinate with key stakeholders to assess and develop recommendations on improving
provide guidance on ways to improve service delivery to LGBTQ clients.
- Collaborate with HRA program areas to re-evaluate current policies and procedures and
advocates regarding LGBTQ-specific concerns.
- Serve as liaison with various city agencies, community based organizations, and
and accommodations and provide assistance to LGBTQ clients.
- Collaborate with the Office of Constituent Services to facilitate the resolution of complaints
compliance with civil rights, equal access, and entitlement laws and regulations.
- Coordinate with HRA’s Office of Legal Affairs to ensure that HRA programs are in
- Liaise between and among advocates and HRA to ensure grievances and complaints are
and staff development trainings on providing culturally competent services that are
- Work with various program training groups within HRA to develop appropriate procedures
responsive to the needs of LGBTQ clients.
Minimum Qual Requirements
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
other related fields.
- Graduate level studies in: law, public policy/administration, government, management or
spreadsheets, list serves, PowerPoint presentations, etc.
- Knowledge of HRA and related social service policies at city, state and federal levels.
- Knowledge of LGBTQ issues.
- Ability to work effectively and collaboratively with a range of people.
- Management/supervisory experience.
- Experience with statistics, records-keeping and data analysis.
- Excellent communication skills, writing, and presentation skills.
- Ability to manage projects; excellent follow-through.
- Technology fluent: proficiency in Microsoft Suite of programs, ability to create databases,
- Ability to exercise complete discretion when handling sensitive or confidential information.
- Highly motivated individual, self-starter who can make solid independent judgment.
- Ability to work under pressure, meet deadlines and easily adapt to new circumstances.
- Excellent strategic and public relations skills.
- Team player who can work collaboratively, model kindness and respect for all.
- Bi-lingual skills a plus.
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New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
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