The Executive Housekeeper manages all facets of the Housekeeping Department, ensuring that our associates achieve high levels of guest service and satisfaction, to include guest accommodations, laundry, and public areas and work areas. He or she is responsible for providing training to departmental associates and enforcing all company policies, procedures and brand standards as established. This position requires knowledge of budgeting, forecasting, staffing, and scheduling. The Supervisory/Management skills that we're looking for are as follows: development of housekeeping staff, ability to maintain records and communicate effectively with members of other hotel departments, ability to order and receive supplies and maintain adequate inventory levels. Candidates must have the ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
The ideal candidate for this position has an Associates’ Degree in Hotel management; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree. Minimum five years housekeeping experience with three years in a supervisory capacity required.
The following is a representative list of the duties and responsibilities associated with this position:
-- Smile and continuously project a helpful attitude
-- Assists General Manager in the development of Housekeeping department’s annual budget and monitors department’s performance as compared to budget.
-- Manages according to established company procedures.
-- Schedule staff according to the forecasted occupancy.
-- Orders and receives supplies to maintain adequate inventory levels.
-- Monitors and maintains level of cleanliness in accommodations, storage areas, laundry, restrooms, and public areas.
-- Compiles and reports accurate accommodation status to Front Office.
-- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
-- Communicates any discrepancies in accommodation status and ensures that corrective action is taken.
-- Communicates with other department heads to resolve deficiencies and repair items.
-- Performs special assignments and projects as requested.
-- Participates in the MOD program.
-- Maintains security of keys.
-- Monitors payroll and control costs, remaining within budget.
-- Introduces and manages any Jiten programs.
-- Ensures completion orientation checklists, training guides and all training documentation.
-- Is the departmental trainer(s).
-- Coaches associates when rules are not being met and offers encouragement.
-- Records and processes all incident reports as needed.
-- Performs required tasks, including, but not limited to, those contained in the Brand Performance Standards and JHM's Standards.
-- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Jiten Employee Handbook.
-- Performs all other duties as assigned by management.
-- Maintains standard procedures for security of on-loan equipment.
-- Conducts monthly inventory of linen, supplies and equipment.
-- Maintains budgeted labor standards by forecasting and comparing forecast to actual.
-- Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual.
Product Quality/Guest Satisfaction
-- Maintains room quality and amenities based on hotel objectives and policy and procedures.
-- Ensures quality services are rendered in meeting guests’ needs that good guest relations are enhanced.
-- Works with other department heads to resolve guest complaints.
-- Is responsible for the firing, termination, performance evaluations, training and development of all housekeeping and laundry staff.
-- Maintains departmental communication through the effective use of staff meetings, logbooks and bulletin boards.