Executive I - Client Management Job
American Express - United States

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Executive I - Client Management-13014560

Support Client Management leaders and customer contacts on a day-to-day basis. Responsibilities include, but are not limited to, facilitating, compiling and overseeing execution of action plans, and providing end to end support for day to day travel program requirements or escalation support. Provide general assistance for monthly reporting packages and ad hoc data required by contract. Function as the key liaison between client management and service delivery to ensure program connectivity. Interact and support client in special projects and day-to-day requests and basic program management. These include but are not limited to: post trip reporting, data projects, product support, online support, and end to end escalations and issue resolution. Successful candidates will effectively leverage project management, analytical skills, have solid customer relations skills, time management and be proficient in PowerPoint, and Excel. A strong travel industry knowledge is highly desirable.


* Analyzes reports and identifies trends & their impact to the client
* Facilitate end to end resolutions utilizing internal resources and partnering with American Express support groups
* Assists with new client implementations and implementations of products, tools and services specifically related to a clients program
* Collaborates with Client Management and provides content suggestions potential client questions and data trends
* Generates creative ideas to improve business review processes or items of focus
* Gathers and shares best practices across clients and segments
* Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format
* Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
* Supports other internal/external document production and internal/external projects as required
* Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs
* Provides overall Client Program support to the Client General Manager
* Provides support and engages directly with the Client as needed to oversees and execute action plan
* Provides first point of contact support for our clients with a focus on the Key contact relationship
* Facilitates risk reporting (CALM) and level one communications during normal business day hours


Required Skills/Qualifications:

* Thorough knowledge of the Business Travel Industry and Operations
* Exceptional PowerPoint skills with high proficiency in Excel, Word, Salesforce & SharePoint databases
* Knowledge of products such as AXIS reporting, Ticket Trax, Track Point, Pre Trip Auditor, Quick Exchange, and other common travel program products
* Knowledge of PRDS and vendor rate loading processes
* Ability to work under pressure and maintain flexibility
* Good understanding of travel related data
* Ability to analyze & assess raw data to draw meaningful conclusions
* Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
* Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines
* Adaptation to change and new direction on short notice

Job: Sales
Primary Location: United States
Schedule: Full-time

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Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for...