Executive Support Technicial
WMG - Warner Music Group - New York, NY

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EXECUTIVE SUPPORT TECHNICIAN

Executive Support Technician is a "hands-on" position responsible for providing technical support for WMG executives. The position requires a high level of customer service oriented technical support. Responsibilities include ensuring day-to-day software and hardware problem resolution, 24x7.

Responsibilities:

Specifically the Executive Support Technician’s responsibilities include but are not limited to the following:
  • Day-to-day software and hardware problem solving
  • Transportation, installation and configuration of all End User Computing (EUC) equipment, including but not limited to laptops, desktops, monitors, printers and mobile devices such as Blackberries or tablet devices on a regular basis.
  • Set up and support video conference calls and meetings using integrated multimedia equipment
  • Home Support which includes setting up all standard EUC equipment in addition to cable modems, wireless routers and other networked devices as required.
  • Install and set up new hire EUC equipment and manage moves
  • Liaison with 3 rd party vendors to ensure proper issue resolutions
  • Coordinate support with Tier 3 support partners to ensure a seamless support experience for WMG Executives.

Skills:
  • Self-starter with exceptional problem solving skills who can resolve complex problems and implement solutions without guidance.
  • A high level working knowledge of multiple complex software packages, hardware platforms, and network architectures.
  • Focus on maintaining executive personnel's PCs, printers, telephones, cell phones, and peripherals on a 24x7 basis while maintaining a professional attitude and appearance that reflects positively on the organization.

Education Requirements:
  • A Bachelors degree in Computer Science, Business Administration or related field, or equivalent work experience.
  • 3-5 +years experience supporting pc hardware and software.
  • 2+ years MS Office suite
  • 1+ years experience working with multimedia equipment hardware and software including its integration with video conference equipment
  • Experience setting up and troubleshooting video conference calls
  • Experience with PDA's and cell phones
  • Experience with setting up equipment to work with cable modems, ISDN and DSL connections as well as setting up a peer to peer network and small home wireless network
  • High level of customer service dealing directly with senior executives on a daily basis

Licenses and Certifications:
  • A+ Certification a plus
  • Microsoft Certified Professional a plus

Warner Music Group - 10 months ago - save job - block