UniGroup, Inc - St. Louis, MO

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Communicates with agents, van operators, and operations staff to provide training and support related to GPS trailer tracking, Smart Phones, Android applications, van operator website, and automated inventory system. Administers the Random Reweigh Program. Act as a proponent of UniGroup’s Fleet Technology applications to ensure adoption and measured results of each application are met by agency staff and van operators.

Essential Duties:

• Communicates with van operators and agents on the correct methods of using UniGroup’s Fleet Technology applications and resolves technical problems.
• Ensures installed GPS trailer tracking units are functioning properly
• Work with van operators and administers coaching programs to ensure order and van status information is updated in a timely and accurate manner
• Evaluates updating performance metrics of van operators and records information for future reporting
• Evaluates van operator proficiency and coordinates remedial training to ensure compliance with company policy
• Provides Home Office and agent staff with historical data on van operator location and messaging activity
• Communicates with Information Technology to ensure system integrity
• Must be effective conducting training related to UniGroup’s Fleet Technology at the Home Office and agency locations
• Assists with the administration of the Random Reweigh Program
• Processes distribution override or journal entries the mainframe

Required Minimum Qualifications:

• Associates degree in Business Administration or related field; or, an equivalent combination of education and relevant business experience
• Two or more years of customer service or business related experience
• Proficient with the use of iPad/iPod, Android, computer and Smart Phone devices. Also the ability to troubleshoot electronic devices to resolve van operator issues when under dispatch
• Must be able to travel as needed to accomplish the corporate training requirements for this technology

UniGroup, Inc. - 2 years ago - save job
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