Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
ESSENTIAL JOB FUNCTIONS:
Adhere to established company and departmental procedures, guidelines and policies at all times.
Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, departments, and guests.
Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
Must be able to work with a computerized POS system for order entry, pre-check functions, etc.
Serves all guests according to established standards of quality.
Completes all set-up and closing duties in a timely fashion. Is familiar with all pre-check and cashiering procedures; presents check to guest and collects payment.
Adheres to state liquor laws.
Relays guest complaints/compliments to the appropriate supervisor.
Observes diners to respond to additional requests and to determine when meal is completed.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Performs all other related and compatible duties as assigned.
Knowledge of safety/guest liability procedures for guests and employees.
Must be able to lift and carry small and large trays weighing up to 50 pounds repeatedly.
Must be able to walk and stand for eight hours.
Able to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat, and grasp.
High school diploma or GED is preferred.
Must be 18 years of age with a minimum of six months experience as a food server in high volume and/or fine dining environments is required.
Prior wine knowledge is preferred but not required.
Ability to work in a fast paced environment.
Must be able to speak, read, and write English.
Ability to effectively communicate with guests, co-workers and management and handle all types of guest related situations.