FT *SEASONAL* Membership Sales/Svc
AAA Club Partners - Glendale, AZ

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Job Description

: A Sales/Service Generalist is a key contact point for transacting business for AAA memberships. Agents respond to telephone inquiries regarding account processing or billing status, new membership applications, and membership change requests. Agent is also responsible for suggesting/up selling other AAA services to members. Products / Services Handled:
Membership Sales and Servicing
Basic Membership Billing and Payments

Job Duties and Reponsibilities: *
  • Processes routine membership inquiries and transactions, such as renewals opening and closing of membership accounts *
  • Processes basic member billing inquiries (discretionary power within defined threshold) *
  • Responds to and resolves basic member complaints *
  • Up sell/suggestive sell services to each member *
  • Maintains a high level of service with members and meets performance targets *
  • Communicates benefits of membership to prospective members and provides additional assistance to members utilizing cross selling of insurance products

Preferred Qualifications: *
  • Sales acumen *
  • Clear verbal and written communications *
  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills *
  • Basic computer (e.g., Microsoft Word, Outlook, etc.), relevant applications (e.g., MemberPoint, Mileage Calculator etc.), and telephone skills *
  • General awareness of AAA products *
  • Understands and applies sales techniques *
  • Passion for customer service *
  • Strong interpersonal and customer service skills *
  • Ability to identify customer needs and recommend solutions *
  • Application of good judgment and decision making *
  • Ability to work efficiently both independently and as part of a team
Requirements: *
  • High school diploma or equivalent *
  • 2 years prior sales and customer service experience is preferred

AAA Club Partners - 18 months ago - save job - block
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