GENERAL SUMMARY OF DUTIES
Receives cash payments, issues receipts, posts cash payment data and transfers charge ticket information into the billing system.
Patient Access Manager (or Supervisor)
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Receive payments, including point-of-service, from patients and issues receipts (check-in and check-out)
Reconcile daily cash
Post payments and maintain required records, reports and files as defined by the Manager/Supervisor
Transfer charge ticket information about procedures performed and diagnosis into the billing system
Serve as back-up appointment clerk and helps with scheduling
Balance cash drawer
Maintain strictest confidentiality
Assist in timely resolution of credit balances
Prepare daily bank deposit
Interact in a positive and professional manner with patients/customers and coworkers
Participate in professional development activities
Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
AGE OF PATIENTS SERVED:
This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience.
Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (preschooler), 17 - 64 years (adult),
65 - Life Span (geriatric)
At least two years cashiering experience required, including one year in a healthcare organization
Relevant education may substitute experience requirement
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.