Technical Support Specialist
Community Choice CU - Farmington Hills, MI

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Yes, we Give Big and Give Back to our communities, but we also Give Big in our career opportunities. Having a pulse won’t be enough; our Give Big team is built on dedicated, motivated, goal oriented team members. Connect with us to see if you would make the cut in being part of the Community Choice Team, no jerseys required.

Location: Farmington Hills, MI

The Technical Support Specialist is responsible to troubleshoot hardware issues minimizing downtime and deploying new hardware including PCs, printers, signature pads, and telecommunication devices in order to meet branch and department needs as well as comply with the PC hardware turnover plan.

If this is your new career, you will be....
Provide assistance and support to the Network Support Specialist to ensure efficient operations of credit union functions.

Enter trouble ticket information into Help Desk database to maintain appropriate problem tracking and resolution.

Assist with ensuring all hardware equipment is maintained to promote lasting functionality and trouble shoot system issues to reduce downtime.

Provide/administrate all system upgrades, replacements and additions to credit union desktops, hardware, and software to ensure team members have the proper tools to perform their tasks.

Offer technical support for other area/department/branches within the Credit Union in order to ensure efficient operations of credit union functions.

Provide assistance for contractor work involving hardware reallocation and reinstallations to ensure accurate completion of projects and soundness of equipment is maintained.

Maintain and verify Desktop licenses for legal use and compliance.

Travel to branch locations to deliver functioning and remove outdated hardware to ensure hardware needs are met and PC replacement guidelines are followed.

Organize hardware inventory and make recommendations for purchases to maintain branch and department needs. This includes but is not limited to printers, signature pads, monitors and telecommunication devices, etc.

Performance Measurements –
1. Equipment and computer problems are correctly diagnosed and solved.
2. Software/hardware upgrades and repairs are made within a minimum amount of downtime.
3. New hardware is deployed in compliance with needs and in conjunction with PC rollover plan.

Job Qualifications –
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education :
High School, some college preferred

Experience :
One to two years or related experience

Required Knowledge:
Knowledge of computer hardware, software, and peripheral equipment
Strong understanding of customer service principles

Skills and Abilities:
Strong customer service skills and willingness to assist others
Ability to communicate complex information clearly
Attentive to detail
Strong problem solving skills
Strong organizational and analytical skills

Community Choice Credit Union is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability. In addition, all qualified applicants will receive consideration for employment without regard to their protected veteran status.

Community Choice CU - 17 months ago - save job