Promotes proper image of Indiana Farm Bureau Insurance. Investigates, evaluates, negotiates and concludes all claims assigned in a prompt, fair, courteous and professional manner. Supports the Company, and the management regarding all established guidelines and procedures. Reports directly to the Unit Claims Coordinator from whom overall work direction is received. Also receives direction from District Claims Manager, or from company Specialists.
Provides fair, prompt and courteous claims service. Adheres to established Company guidelines and procedures. Monitors all assigned claims and keeps them updated and properly reserved. Discusses potential serious losses with UCC/DCM. Keeps current on and adheres to all laws pertaining to claims settlements.
Notifies underwriting of needed risk evaluations.
Completes all claims handling steps on assigned claims. Prepares appraisals, appropriate to skill level, on selected claims. Secures and maintains proper file requirements and documents all transactions completed.
Establishes and promotes good working relationship with all COMPANY divisions.
Establishes positive public relations with insured, claimants and the general public through professional conduct and appearance.
Maintains all COMPANY issued equipment and updated assigned manuals.
Maintains a positive educational program to stay professionally current with the insurance and repair industries.
Assists in taking losses when needed, and provides assistance to other claims personnel when needed.
Performs other duties as assigned by Management, including but not limited to, working catastrophe duty, participating in round table discussions, and assisting with customer concerns.
Requires a High School diploma or GED equivalent. College degree not essential, but a definite asset.
Requires previous work experience of 1-3 years which would have provided exposure to working with people, resolving conflicts and completing assignments under limited direction.
Requires effective oral, written and listening communication skills.
Requires excellent telephone communication skills.
Requires understanding of the Company’s general philosophy and goals and consistently project the proper Company image and philosophy in dealing with people.
Requires the ability to work independently and make independent decisions. Must demonstrate organizational abilities.
Requires the ability to work the number of hours needed to complete job requirements.
Requires the visual capability to effectively operate the computer system. Familiarity with computer keyboard functions is required.
Requires a valid driver’s license.
Must possess or quickly acquire knowledge of claims processes and all necessary systems.
Must have mobility to travel, stoop, stand, and climb ladders for essential job functions.
Requires the ability to lift at least 50 lbs.
Requires level specific training as warranted by responsibility.