Department: Customer Service
Hiring Manager: Luann LaValley
Close Date: 01/22/2013
ALLETE/Minnesota Power, a premier employer in the arrowhead region is accepting applications for a Field Collections & Customer Policy Supervisor. This role is responsible for leading the field collection activities across Minnesota Power’s service territory
Provide leadership to Meter Reader Collectors in multiple business locations including
Duluth, Cloquet, Eveleth, Little Falls, and Park Rapids
Provide meter reading and collecting support to Customer Service departments
Ensures Minnesota Power compliance with rules, regulations and agreements
Interaction with Minnesota Public Utilities Commission (MPUC)/Customers regarding field complaints or collection policies
Participate on Special Projects relating to Credit & Collection activities
Works with local Low Income Home Energy Assistance Programs (LIHEAP)
Participate on Low Income groups and forums through the Salvation Army in Duluth, Virginia, and Minneapolis providing presentations and attending non-profit meetings
Act as resource for federal and state lobbyist on upcoming legislation relating to rules and regulations for collections
Bachelor’s degree in business, economic, accounting or related field, or equivalent bachelor’s degree.
Over 4 years of job-related experience, including at least one year of staff supervision or work direction.
This position may be subject to assessment of skills, job match and/or aptitude.
Frequent day and limited overnight travel is required for this position.
Preferred knowledge, experience, and skill sets include:
Knowledge of database systems
Ability to develop and monitor metrics
Microsoft Office Suite
Job Location: There will be some flexibility on the reporting location for this position within Minnesota Power’s service territory.
Salary: Competitive Market based salary with full benefits, Market range 4.
This position has been posted both external and internal. External candidates can apply online at www.allete.com. Internal candidates must submit their applications through the intranet homepage, and notify their current supervisor of the intent to apply.
ALLETE is an Equal Opportunity/Affirmative Action employer. Employment selection and related decisions are made without regard to race, color, creed, religion, sex, national origin, marital status, sexual orientation, or any other protected class.
Minnesota Power/ALLETE - 2 years ago
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ALLETE provides light to the northern climes. Most of its business is classified within its regulated operations, which include electric,...