Field Collections & Customer Policy Supervisor
Minnesota Power/ALLETE - Duluth, MN

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Department: Customer Service

Hiring Manager: Luann LaValley

Close Date: 01/22/2013

ALLETE/Minnesota Power, a premier employer in the arrowhead region is accepting applications for a Field Collections & Customer Policy Supervisor. This role is responsible for leading the field collection activities across Minnesota Power’s service territory

General Purpose:
Provide leadership to Meter Reader Collectors in multiple business locations including

Duluth, Cloquet, Eveleth, Little Falls, and Park Rapids

Provide meter reading and collecting support to Customer Service departments

Ensures Minnesota Power compliance with rules, regulations and agreements

Interaction with Minnesota Public Utilities Commission (MPUC)/Customers regarding field complaints or collection policies

Participate on Special Projects relating to Credit & Collection activities

Works with local Low Income Home Energy Assistance Programs (LIHEAP)

Participate on Low Income groups and forums through the Salvation Army in Duluth, Virginia, and Minneapolis providing presentations and attending non-profit meetings

Act as resource for federal and state lobbyist on upcoming legislation relating to rules and regulations for collections

Required Skills

Education :
Bachelor’s degree in business, economic, accounting or related field, or equivalent bachelor’s degree.

Experience:
Over 4 years of job-related experience, including at least one year of staff supervision or work direction.

Special Requirements:
This position may be subject to assessment of skills, job match and/or aptitude.

Frequent day and limited overnight travel is required for this position.

Preferred knowledge, experience, and skill sets include:
Utility experience

Collections experience

Knowledge of database systems

Ability to develop and monitor metrics

Microsoft Office Suite

Required Experience

Job Location: There will be some flexibility on the reporting location for this position within Minnesota Power’s service territory.

Salary: Competitive Market based salary with full benefits, Market range 4.

This position has been posted both external and internal. External candidates can apply online at www.allete.com. Internal candidates must submit their applications through the intranet homepage, and notify their current supervisor of the intent to apply.

ALLETE is an Equal Opportunity/Affirmative Action employer. Employment selection and related decisions are made without regard to race, color, creed, religion, sex, national origin, marital status, sexual orientation, or any other protected class.

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About this company
ALLETE provides light to the northern climes. Most of its business is classified within its regulated operations, which include electric,...