Field Engineer - Point of Sale and Imaging Solutions - West
PSCNA Panasonic System Communications Company of North America - Secaucus, NJ

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Panasonic's
vision of the digital future is driven by the needs and aspirations of our
business customers and millions of consumers around the world who use our
products every day. We share their dream to live a fuller life by providing
ways of working smarter and enjoying the rewards of technological advances. At
Panasonic, our success depends on every single employee's contributions -
because the more we grow as individuals, the more we grow as a company.

Through its
broad range of integrated business technology solutions, Panasonic empowers
professionals to do their best work. Customers in government, healthcare,
production, education and a wide variety of commercial enterprises, large and
small, depend on integrated solutions from Panasonic to reach their full
potential, achieve competitive advantage and improve outcomes. The complete
suite of Panasonic solutions addresses unified business communications, mobile
computing, security and surveillance systems, retail information systems,
office productivity solutions, high definition visual conferencing, projectors,
professional displays and HD and 3D video production. As a result of its
commitment to R&D, manufacturing and quality control, Panasonic engineers
reliable and long-lasting solutions as a partner for continuous improvement.
Panasonic solutions for business are delivered by Panasonic System
Communications Company of North America (PSCNA), Division of Panasonic
Corporation of North America, the principal
North American subsidiary of Panasonic Corporation.

Currently, PSCNA
is seeking a full-time Field Engineer – Point of Sale Systems and Document
Imaging for Panasonic Systems Communications Company of North
America. This position will cover the Western
United States (CA, NV, OR, WA, ID, MT, WY, CO, NM, AZ, UT, HI,
AK). Supported products include point of sale payment terminals, document
scanners, and interactive whiteboards. This position is home-office based
and can be located anywhere within the Western continental United States.

At
Panasonic, we are constantly striving to improve and grow both personally and
professionally. We put our customer first, and demand only the best. We are
looking for those that share our passion.

Overview

As Field
Engineer on the System Solutions and Support Team, you'll need excellent
technical, communication, and organizational ability. You will work with
Area Sales Managers and customers throughout the sales process and product
lifecycle. You will be called on to help resolve customer issues and
proactively identify potential problem areas. You'll work with technical
and non-technical staff in our customers' organization to resolve issues and
outline the benefits of Panasonic's technology. You will need to be an
excellent communicator, and you should be comfortable collaborating with
engineering, sales, and service teams.

Accountabilities

Provide
pre-sales technical consultation to our customers, account managers, partners,
and resellers.

Resolve
technical issues related to Panasonic hardware and software, based on issues
and our customers’ business processes.

Provide
fact-based analysis, which if not correct, could result in significant loss of
business.

Manage
customer issues to resolution by drawing on support resources from Engineering,
Service, and Operations.

Maintain a
current understanding of emerging technologies and trends.

Travel up
to 75% of the time within the Western United States.

Qualifications

QUALIFICATIONS:
A Bachelor’s or Master’s Degree in Engineering (EE, CmpE, or a related field) or Computer Science is preferred, with strong academic performance.

3-5 years of sales support experience focused on developing integrated network solutions.

Extensive knowledge of enterprise IT environments.

Thorough understanding of data networks and networking concepts (IP networks, DNS, routing).

Familiar and conversant with wireless broadband (WWAN) technology.

Familiar with mobile device operating systems, including Android and iOS.

Current Microsoft or Cisco certifications preferred.

In addition to an environment that’s as innovative as our products, we offer competitive salaries and benefits.

We are committed to creating a diverse work environment and proud to be an equal opportunity employer (m/f/d/v). Pre-employment drug testing is required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Panasonic - 23 months ago - save job - copy to clipboard