Field Engineer V - FAI - Shelton, CT
Fujitsu - Shelton, CT

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FAI01186

Description

Fujitsu America, Inc.

provides a complete portfolio of business technology services, computing platforms, and industry solutions. Fujitsu platform products are based on scalable, reliable and high-performance server, storage, point-of-sale, and mobile technologies. Fujitsu combines its renowned platform offerings with a full suite of onshore, near shore and offshore system integration, outsourcing, and datacenter services covering applications, operations, infrastructure, customer service, and multi-vendor lifecycle services. Fujitsu provides industry-specific solutions for retail, manufacturing, healthcare, government, education, financial services, and telecommunications sectors. For more information on Fujitsu America's business scope, visit

http://solutions.us.fujitsu.com/

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We are seeking a Field Engineer for our ITS Department in our Shelton, CT area.

With little to no supervision, plans, executes and leads services activities on all FAI supported products across multiple platforms and vendors. Strong team building and communications skills are required for this position. A demonstrated ability to coordinate and supervise work tasks and day to day operations is necessary. This position is recognized for technical leadership and customer problem management expertise. It is required that the individual be a self starter and be responsible for a high degree of site readiness at all assigned customer accounts. This employee must possess strong organizational, presentation, and leadership skills and demonstrate such skills in all aspects of job performance. This individual must also be able to coach less experienced team members to improve their technical and team related skills.

Key Accountabilities:
Executes corporate directives and processes/procedures as required by management. Some examples are: Quality, Knowledge Management, Escalation, Time Tracking and Customer Relations Management.

Provides training and mentoring to FAI support personnel developing their proficiency in diagnostic techniques, maintenance planning, and use of appropriate systems tools. Develop and deliver seminars on current products or support processes.

Interfaces with customers and field personnel providing phone support in a professional and technically competent manner, multi-vendor environment.

Carries out assigned tasks and manage projects with minimal supervision. Adheres to defined project schedules. Reports status to appropriate individuals/organizations as required.

Minimizes system downtime related to hardware problems to ensure optimum customer satisfaction.

Adhers to all company policy and procedures.

Proper Care and Maintenance of Company Assests ( Tools,Vans, Laptops..etc)

Shift And Schedule Flexibility

Travel When Required

Scope

Demonstrates very good people management skills and show strong leadership through their own work ethic.

Provides a high level of technical support to field and customer personnel on a variety of products.

May be called upon to provide assistance and/or guidance to other engineers in problem resolution as requested by the Field Manager

Certified in at least one and working knowledge of various Operating System/Platforms, i.e. OS390, Open Systems and/or NT.

Extensive hardware knowledge in Fujitsu OS390 and open systems hardware platforms as well as Sun and IBM open system hardware platforms.

The total job responsibility (territory, training, coordination, etc.), is substantially larger than a Field Engineer II or III

Takes a leadership role in the development and execution of hardware/software service.

Provide Phone Assistance For Hardware Or Software Problems That Customers Or FE's May Have.

Instrumental in technical skills development and knowledge transfer to team members.

Takes leadership role in the quality delivery of service with team members.

Improve technical knowledge through OJT, video training, computer based training, and formal classroom assignments.

Adheres to defined logistic and escalation procedures.

Maintains a working knowledge of FAI diagnostic and maintenance procedures to assist in solving customer problems.

Capable of distinguishing between hardware and software problems across a multi- vendor environment.

Qualifications

4 year degree or equivalent

A+ Certification and a certification in at least one of the current Operating Systems

4 to 8 years prior experience

Ability to lift up to 50 lbs

Skilled in troubleshooting and diagnosing digital logic malfunctions and fixing problems

Ability to use test/diagnostic equipment such as a PCs and digital multi-meters.

Ability to develop effective relationships with others and communicate with account personnel as appropriate.

Ability to conduct a business meeting.

Demonstrates project management skills.

Demonstrates good written and oral communication skills.

Projects a professional image.

Working PC knowledge

Certified in at least one operating system

More account responsibility

Able to provide phone assistance with hardware and software problems

Job

Services

Primary Location

CT-Shelton

Fujitsu - 2 years ago - save job
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Fujitsu America believes in the power of information and technology. A subsidiary of  Fujitsu, the company offers a broad portfolio of IT...