The objective of the Field Operations Manager (FOM) – Inbound position for the Ford Customer Service Division (FCSD) is to provide management of North American logistics operations from suppliers to depots and contract packagers.
The FOM will have direct accountability for the day-to-day operations, financial performance, and strategic planning of the FCSD inbound network. This person will work with a variety of suppliers, packagers, depots, carriers, and the SLI customer service, purchasing, and supplier compliance teams, and FCSD management. Much of this work will be handled via email and telephone as the supplier network is vast. However, on-site visits to facilities could be required.
Understand the complete FCSD inbound network and related managed transportation.
Proactively identify and improve performance challenges among carriers, shippers and consignees.
Coordinate resolution of all service and cost issues with the customer.
Tactical implementation of inbound initiatives to meet or exceed performance objectives in cost, quality and delivery.
Analyze and report on monthly performance to budget. Provide input to financial forecasting and annual budget development.
Carrier development and performance reviews, using data from SLI’s FCSD analyst group.
Develop relationships and act as liaison among SLI, FCSD, and other third parties.
Coordinate analysis and follow up on any segment related projects. Acquire data from other segments as needed for total cost evaluation.
Initiate new ideas for cost and service improvement.
Interact with FOMs and directors from other segments (replenishment, outbound, supplier direct ship) to implement projects.
This FOM will report to the Director of Inbound and Replenishment with strong dotted line responsibility to the FCSD Detroit Area Integration Manager.
College degree with 3 – 5 years relevant work experience
Proven leadership skills
3) Knowledge of US, Mexico and Canadian customs a plus
Strong written and verbal skills
High stress tolerance
Solid analytical skills
Aggressive self-starter and team player with strong work ethic
Amount of Travel
2 - Up to 25%
Work At Home
Schneider National - 18 months ago
Schneider is a premier provider of truckload, logistics and intermodal services. Offering the broadest portfolio of services in the...