Field Operations Supervisor - Service & Repair
ThyssenKrupp - Westwood, MA

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ThyssenKrupp Elevator (TKE), a subsidiary of international conglomerate ThyssenKrupp AG, is an industry leader in the manufacturing, installation and service of elevators, escalators & moving sidewalks. The TKE Americas business unit employees over 12,000 people with annual revenue in excess of $2 billion dollars.

The Boston (Westwood), MA . branch of ThyssenKrupp Elevator is currently seeking an experienced Service & Repair Operations Supervisor to join our world class team.

Essential Duties and Responsibilities :
Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner
Provides technical input to sales staff on the scope of the work and materials needed
Orders parts and materials for jobs
Reviews contracts for terms and conditions
Receives, reviews, and signs off on booking packages for new jobs and completes additional job-related forms
Enters information on new job costs into the database and completes financial information on uncompleted jobs
Occasionally assists with the loading and unloading of equipment at job sites
Monitors status of jobs and makes occasional visits to job sites to check on job progress, perform quality control, and answer customer's questions
Assist mechanics with jobs when necessary by providing on-the-job site instructions
Closes out jobs, ensuring all costs have been applied to closed jobs
Reviews new and existing jobs for profitability
Investigates accidents and completes appropriate forms
Assist with equipment inventory
Completes weekly, monthly, and yearly reports
Recruits, hires, trains, evaluates, and disciplines mechanics, mechanics helpers, and other service staff
Delivery of safety training
Supervision, training, and developing of staff to include Superintendents and other staff
Establishing and strenghthening business relationships with owners, property managers, building engineers and union business agents
Performs other duties as assigned

Job Requirements :
Qualifications :
High school diploma or GED is required; Bachelor's degree preferred

Minimum of 3 years in the elevator industry experience in field service operations required (Applicants without elevator experience will not be considered)

Operations management/supervisory experience required

Good mechanical reasoning & comprehension skills

Demonstration of excellent customer service, negotiation, project management and conflict resolution skills

Excellent written and oral communication required

Strong mechanical reasoning and comprehension skills

Good MS Office computer skills and the ability to learn the Oracle computer system

We offer a competitive compensation package including bonus potential and an excellent 401(k) with immediate vesting along with an opportunity for long-term career growth.

ThyssenKrupp Elevator is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or veteran's status. We are proud to have a strong commitment to equal opportunity in the workforce and believe in treating people with dignity and providing equal employment and advancement opportunities for all.

If you want to join a strong, stable, growing business and make immediate contributions, please apply online at to join our team.


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