Field Sales Engineer - East Coast
LogMeIn, Inc. - Boston, MA

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Field Sales Engineer

Job Description
We are searching for a Field Sales Engineer to work closely with the our Field Sales and Internal Sales Groups in a cross-functional capacity. In this role, you will explain, demonstrate and promote LogMeIn technology to potential customers. You must have the ability to develop a solid understanding of the system architecture, security and technical requirements.

Key Responsibilities

Act as the technical point of contact during the sales cycle running customized demonstrations, providing technical training and playing a key role in pilots and post sale implementations with larger accounts
Monitor pilot activity, working closely with the client to ensure business requirements are well defined, system is configured appropriately and key pilot objectives are well defined
Work with client over the course of the pilot to ensure strong adoption of system usage is in place and the necessary metrics for the pilot are collected in order to create the ROI presentations at the conclusion of the pilot
The use of strong analytical skills are important to drill down into pilot data and provide meaningful analysis that will help drive business decisions and build value propositions
Understand LogMeIn system architecture, security and technical requirements and be comfortable leading presentations and discussions on these areas with client’s Chief Security Officers
Keep up to date on competitor’s products in the market and provide feedback and input to product marketing on roadmap requirements and product direction
Manage responses to RFQs/RFPs
Work closely with the engineering team on troubleshooting any issues, providing detailed input to diagnose and resolve client issues
Communicate with clients by email and phone as well as perform client visits for presentations and training workshops and attend trade shows from time to time


Bachelors Degree
Strong presentation skills with the ability to build rapport with audience
Ability to present to all levels in an organization
Ability to handle diverse Q&A sessions during presentations
Strong project management skills managing both internal and client resources
Strong problem solving capabilities with a ‘get it done’ attitude, helping to overcome any technical hurdles with the adoption and roll out of LogMeIn solutions during the presales process
Strong computer skills with an emphasis in Windows networking, desktop troubleshooting, knowledge of proxy servers, firewalls and TCP/IP. Basic knowledge of APIs preferred
Familiarity with VPNs, security protocols and standards, Helpdesk and CRM solutions
Team player with excellent oral and written communication skills with the ability to work independently when required
Ability to educate an audience of any technical level about LogMeIn products and technology
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Outstanding customer relationship skills - ability to penetrate accounts and build relationships
Strong organizational skills with a quality focus, a great team attitude, and analytical problem solving skills
Contact Center or Support Center background would be advantageous
Website experience -- includes experience with some or all of the following: HTML, .NET, ASP, JSP,
Knowledge of SaaS
Ecomm and analytics experience is a plus

LogMeIn, Inc. - 21 months ago - save job