Field Service Engineer - Los Angeles, CA
Intuitive Surgical - California

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Customer Support and Services

Primary Location


United States-California

City (For Field Reqs ONLY)


Los Angeles




Field Service Engineer - Los Angeles, CA




Primary Function of Position:
Install and support the Intuitive Surgical products and ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the highest possible level.

Roles and Responsibilities:
Pre site verifications to prepare site for system installation.

Assist in coordination of system delivery (e.g. confirming site readiness)

Perform system installations.

Install system upgrades.

Provide technical and clinical support to end-users and other ISI employees.

Train customer on new features or enhancements made to existing features.

Perform maintenance inspections as required to ensure system meets performance specifications.

Troubleshoot and repair Intuitive Surgical products and associated equipment failures as required.

Maintain accurate configurations of installed base.

Present and sell Service Agreements

Manage spare parts inventory.

Support tradeshow activity.

Provide back up support to adjacent FE’s

Administrative duties, which include but not limited to; Field Activity Reports, Return Material Authorizations, Expense Reports etc...

Act as a liaison for customers to HQ and Sales.

Provide feedback to HQ to improve processes and improve efficiencies.

Develop rapport with hospital staff

Competent in knowledge and implementation of O.R. protocol.


Skill/Job Requirements:
1-3 years of Field Service Experience preferred

AA degree in electronics or mechanical engineering or equivalent training/experience

Proven track record of troubleshooting electro-mechanical systems

Good written and oral communication skills

General computer skills

Strong administrative and record keeping skills

Ability to travel

Able to lift 100 lbs and move object up to 1200 lbs

Intuitive Surgical - 19 months ago - save job
About this company
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Intuitive Surgical is haptic to meet you. Employing haptics (the science of computer-aided touch sensitivity), the firm developed the da...