Field Service Engineer 2-1124
Waters Division - Alabama

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For over 50 years, Waters Corporation (NYSE/WAT) has created business advantages for laboratory-dependent organizations by delivering practical and sustainable innovation to enable significant advancements in such areas as healthcare delivery, environmental management, food safety, and water quality worldwide.

Pioneering a connected portfolio of separations science, laboratory information management, mass spectrometry and thermal analysis, Waters technology breakthroughs and laboratory solutions provide an enduring platform for customer success.

With revenue of $1.84 billion in 2012, Waters is driving scientific discovery and operational excellence for customers worldwide.

Overview:

Individual will be responsible for installation, customer training, repair and maintenance of Waters' product suite, inclusive of LC, SFC and LC/MS Products.

Successful individual will be responsible for inventory management, service contract sales and administration. Additionally, the individual must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skill set. The position is located in the Huntsville AL area.

Responsibilities:
  • Installation, maintenance and support of Waters LC, SFC, and LCMS products
  • Ability to deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Overnight travel will be required including international travel as required for training
  • Work with Sales team in respect to leads and any issues which would impact customer satisfaction or customer loyalty
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times
  • To be successful in this role, individual must possess excellent interpersonal and organizational skills as well as the ability to perform effective system leveltroubleshooting

Qualifications:
  • BS/BA in Chemistry or Biology, engineering or other science related field is essential
  • 2 years advanced training in electronic, mechanical principles, or related experience preferred
  • Previous Waters LC or LCMS experience is a benefit, but not a requirement
  • Sound knowledge of PC operating systems and basic computer network skills
  • Strong interpersonal and organizational skills
  • Effective system level approach to problem solving
  • Analytical mindset and strong drive to resolve open issues
  • Excellent verbal and written communication skills
  • Valid Driver's License in good standing is mandatory
  • Motivated self starter

Waters is an equal opportunity employer.

Waters Corporation - 17 months ago - save job - block
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About this company
The North Carolina Division of Water Quality (DWQ) in the Department of Environment and Natural Resources is the agency responsible for...