Field Service Manager-Lexington
Ameritox 76 reviews - Remote

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Ameritox is the nation’s leader in pain prescription monitoring, processing thousands of specimens every day. Ameritox offers RxGuardian, the most thorough and personalized lab monitoring process available and the only report that can help physicians assess whether a patient is taking their pain medication consistent with the prescribed dosage plan. By comparing normalized values to expected prescription-specific ranges, RxGuardian assists pain practitioners in protecting their patients by providing information to help assess compliance based on prescription regimens. RxGuardian also provides peace of mind to physicians and protection to their practices by providing data to help ensure that patients are taking pain medications as prescribed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Customer relationship building with top tier customers;

Create, maintain, and enhance customer relationships; build relationships with key decision makers; and provide quality customer service to clients.

Develops and implements strategic sales plans to address customer requirements

Provides effective communication with team members, management and sales consultants

Implement sales and marketing strategies to support Ameritox goals

Fully integrate the Ameritox value add service offering; develop and implement best

practices in regards to customer service

Responsible for key account development and resolution of issues

Proactively identify challenges or problems and provide solutions to ensure continued success with team

Perform company business in by following company policies and procedures

Participate in the development of strategies, tactics and messaging to grow the Customer Experience program

Identifies trends and develops process improvements and system enhancements to improve department’s effectiveness

Work with internal departments, i.e., Billing, Data Entry, Lab to resolve customer issues

Adhere to confidentiality (HIPAA) requirements (patient files, personal AND proprietary information)

Performs other related duties as assigned or as the situation dictates


Bachelor’s degree (B.A./B.S.) from four-year colle ge or university; MBA preferred

5 years of full life cycle sales experience, previous medical sales experience preferred

Experience in pain management field is a plus


Strong communication and consultative selling skills

Extensive customer service experience

Ability to think and act strategically

Driven, consultative relationship-builder

Excellent attention to detail, time management skills and meeting deadlines

Positive attitude and ability to handle highly confidential information

Ability to understand and present clinical material

Ability to manage for aggressive growth with a strong sense of urgency

Ability to develop and maintain relationships with key decision makers

Understanding of insurance and reimbursement issues desirable

Excellent decision and follow up skills

Ability to work independently

Must have a valid driver’s license, car and insurance.

Willingness to travel 75% or more

About this company
76 reviews
Ameritox is the nation's leader in pain prescription monitoring. Only Ameritox offers RxGuardian, the most thorough and personalized lab...