Engineering Technical Group
Responsible for Aftermarket/Field Service Department in assigning staff in the installation, startup, commissioning in all servicing and repair of supplied (new and existing) equipment. Oversee the administration of the various Aftermarket staff, including parts, service, warranty and repair. Integrate processes for the Aftermarket team and customers to support parts sales and product support issues. Negotiate service contracts for equipment, adhering to organization policy of quality service standards. Accountable in achieving top line and operating income performance of the service organization within the Aftermarket department. Work closely with sales and marketing to provide service perspective in the evaluation of new market and product opportunities.
Coordinate with Project Manager and outside consultant based employees for field service activities, e.g., commissioning, installation, training and servicing of both and competitor’s systems and equipment.
Direct Sales and Engineering of upgrades and replacements to existing installed equipment as well as service contracts
Manage the log in all spare parts orders, research pricing and provide pricing to spare parts inquiries
Maintain the Aftermarket parts desk to follow annual corporate forecast, monthly goals, budgets, and monthly comparables against actual
Serve as Project Manager of new and specialized higher margin projects; including all upgrade projects.
Lead role in discovery process (i.e. problem solving);
Manage product pricing
Responsible for maintenance of parts lists and quotations for in-house projects after project closing
Follow and support ISO 9001 Operations Requirements.
Coordinate with Representatives to enhance sales to meet above objectives;
Work with Engineering to set standards to better meet above objectives;
standard upgrade packages for reps & existing customers (Competitors);
Monitor warranty expirations to trigger payment invoices;
Insure and negotiate warranty claims;
Supervise department staff of upward of 3 people;
Participate in customer kick-off meetings for new incoming projects.
KNOWLEDGE, SKILLS, ABILITIES:
Excellent sales aptitude including ability to understand estimating, profit margin, etc.
Proficient in the following computer programs: MS Office, Outlook, MS Project and PowerPoint.
Bachelors Degree in Engineering Science or Chemical