Field Service Rep - San Francisco, CA
Tennant Company 47 reviews - San Francisco, CA

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Our service mechanics are the representatives of Tennant Company, working with our customers to deliver solutions that create a cleaner safer world. Working at our customer's facility, the service representative will maintain, troubleshoot, and repair Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction with Tennant products.

Specific Responsibilities:
Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products

Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service

Monitor and control expenses and assume complete service responsibility within the service territory

Assist manager by making territory boundary changes and customer alignment recommendations

Satisfy in a timely and complete fashion, all business reporting documentation: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs

Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers

Advise the customer of his/her present and/or future service needs

Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer

Accountable for complete service product knowledge and services offered by Tennant Company. Must comply with all service department and company procedures, policies, and programs.

Maintain records of all service activities within the service area through the use and regular updating of customer repair order logs, service agreements, and completed repair order files

Temporarily substitute in other service territories as required in cases of illness, vacations, vacancies, etc.

Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment

Advise sales representatives of potential customer applications for equipment replacements or additions

Consistently present a professional image, both in personal appearance and condition of company equipment

Required Skills

Strong mechanical aptitude

Technically knowledgeable and skilled in the troubleshooting and repair of mechanical and electrical systems

Knowledge of, and troubleshooting experience with, hydraulics and engines a plus

Safely use hand and power shop tools, equipment, and diagnostic devices

Able to accurately complete service-related documents and paperwork

Basic understanding and knowledge of how to use a personal computer

Understand and manage expenses within the service operation

Good verbal communication skills

Customer-centric attitude and approach

Basic inventory management skills

Good estimating skills

Ability to lay out realistic plans and use them to effectively manage the service territory and schedule service work

Good organization skills

Required Experience

High school diploma or equivalent

Advanced technical coursework a plus

Valid driver's license

Demonstrated ability to work independently with minimal supervision

Minimum of two years work experience to include:
Troubleshooting, diagnosing and repairing mobile equipment

Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine

Demonstrated experience working in direct contact with customers on service-related activities

Must pass a company-initiated pre-employment background check, physical, drug test and driving record review

About this company
47 reviews
Tennant Company (Tennant) is engaged in designing, manufacturing and marketing solutions that create a cleaner, safer world. The Company’s...