GE offers a great work environment and challenging careers. GE is an
Equal Opportunity Employer
for all, including minorities, women, protected veterans and disabled. We are currently seeking a high-energy, self-motivated Field Service Rep with a proven track record to support the CMS Water and Process Technologies (W&PT) sales force and W&PT customers. The Field Service Representative will support the entire process control equipment product line, including standard pumps, controllers, and proprietary control and monitoring systems such as the GE Pacesetter, TrueSense, and other associated process control equipment.
In addition you will:
Provide the necessary support to build out the Platform Center of Excellence (COE), directly reporting to the NAM Field Services Leader
Support all chemical equipment engineering activities including project assessments, site reviews, commissioning, programming, calibration, project execution, onsite training, troubleshooting and repairs for the equipment used to dose and control the application of chemicals to process streams
Provide extensive equipment / instrumentation support, electrically and mechanically, leading installation fulfillment, control logic programming, and general hardware and software support
Self-direct electrical and mechanical installation of components required for final tie-ins to applications in the field
Troubleshoot hardware and software problems for customers and/or the W&PT field sales force via telephone or on-site at customer locations
Keep up to date with all Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures while meeting end customer requirement and expectations
Understand responsibilities during installations, calibration, validation, verification, and preventive maintenance and repair services for all relevant chemical feed equipment
Repair and/or calibrate instruments in accordance with diagnosis and instructions from the Technical Support group if needed, following QOIs as appropriate
Demonstrate proficiency performing all test and calibration routines required in the service QOIs, as well as procedures for on-site services and Database management
Coordinate with CMS Field Service Representatives and CMS Account Management team to resolve service call issues in a timely manner
Communicate with customer and in-house personnel, verbally and in writing
Ensure expenditure protocol is followed and expense reports are submitted in a timely manner
Maintain ongoing updates on customer contact records in database. This includes but is not limited to; updating service status at customer site, establish and effectively communicate customer service schedule, create spare parts orders and shipping requirements, review and maintain customer incidents and special needs
Implement and Close on-site services
Complete database updates and installation paperwork in a timely manner
Be responsible for complying with all safety, health, environmental policies and procedures relevant to the position
Bachelor’s Degree in Electrical, Electronic Technology, Mechanical Engineering or other technical discipline from an accredited college, university or technical college OR High School Diploma / GED with 5 years of experience in Water / Maintenance / Technical Experience or related area
Minimum of 2 years of plant or maintenance experience, OR a minimum of 2 additional years of training (college, military, technical / vocational school)
Minimum of 2 years of recent relevant professional work experience, preferably in a chem-feed and control field repair environment
Ability and willing to travel 50% or more
Ability and willingness to work in multiple environments, indoor/outdoor in variety of industries, including Class 1 div 2 hazard classification
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Strong technical, mathematical and customer service skills
Cognitive and clear communication skills to efficiently support the service process internally and to end customer
Fundamental computer programming basics, Boolean and comparative logic
General knowledge of electrical equipment, chemistry and safety
Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Computer proficiency with word processing and spreadsheets, and basic data base knowledge
Strong verbal and written communication skills
Self-motivated, ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support
Understanding of Water Treatment processes, controls and programming, and chemical applications
Ability to make good business decisions based on risk reward analysis and business objectives
Ability to manage multiple priorities and coordinate workload effectively
Ability to manage multiple priorities
Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.
GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world’s most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE’s commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. Headquartered in Schenectady, N.Y., Power & Water is GE’s largest industrial business. Follow GE Power & Water on Twitter @GE_PowerWater.
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GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve...