Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. Perceptive Software, a stand-alone software business within Lexmark, is a leading provider of process and content management software that helps organizations fuel greater operational efficiency. In 2011, Lexmark sold products in more than 170 countries and reported more than $4 billion in revenue.
Field Service Tech
Service Area: North Chicago suburbs to Milwaukee, WI
Working in assigned territory, the Field Service Engineer is responsible for the overall remedial and scheduled service support of Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
Respond to dispatched service calls in assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule calls to manage SLA requirements across assigned activities
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Train Customer on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
Present a positive image through proper attire, communication skills and personal grooming.
Assumes other special activities, responsibilities, and special projects from time to time as directed.
EXPERIENCE AND SKILLS:
3-5 years in field service or customer support (must be experienced in output/printing/copier repair Industry). Experience servicing Lexmark equipment is preferred.
Strong electro-mechanical aptitude
Must be able to lift up to 60lbs (ie printers)
Able to work overtime, as needed
Clean Driving Record (will be driving extensively throughout the territory)
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now at www.lexmark.com/employ. Reference job ID 123047