Field Service Technician - Computer/Printer
Prism Pointe Technologies - Jacksonville, FL

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Field Service Technician Location: Jacksonville, FL and Atlanta, GA
Type: Temp to Hire
Prism Pointe Technologies a leading provider of global IT managed services is seeking Field Service Technicians to service copiers, Multi - Function printers, wide format printers, desktops and notebooks at customer sites across the nation.

Job Description:
As a Field Service Technician, you will install, de-install, maintain, and provide preventative maintenance on mono and color stand-alone and networked printers, multifunction printers/copiers, desktops and notebooks installed at our customer’s locations. You will provide a high level of support for our customers by exhibiting a high degree of technical proficiency, excellent technical skills and professionalism. You will serve as the first line subject matter expert answering technical and application questions. Maintain accurate and complete documentation, inventories, parts orders and returns, assigned company assets and other administrative paperwork.

Experience Required:
Intermediate computer skills including Microsoft Office Products, Networking and Internet. Strong electro/mechanical skills or equivalent experience. Strong communication skills, organizational skills, and time management. Attention to details. Critical thinking skills to assist in problem solving. Strong Teamwork and customer relations skills. Able to handle more than one responsibility at a time. Independent work skills and able to work under deadlines.

Must be technically proficient with all aspects of computer HW/SW repair on printers, laptops, and desktops. Advanced knowledge of Microsoft operating systems and office suite with a primary focus on Windows Vista, Office XP, and Office 2007. Basic network troubleshooting skills is also a must. Excellent understanding of the customer service business; 3+ year’s previous hands-on deskside support experience; Experience replacing printer/desktops/laptops components.

Must have previous field service experience.
Must have previous experience performing hardware repairs on laser printers.
Must have previous experience performing hardware repairs on Xerox printers.

Experience Desired:
OEM certifications (Lexmark, Xerox, HP, Lenovo, Dell , Canon, Toshiba, Apple). A minimum two ( 2 ) years of direct related experience, break-fix, repair and support for printers, server s, desktop and notebooks.

Responsibilities include:
On-site maintenance and repair of color and monochrome copier and multi-functional products in an efficient and cost effective manner. Solid ink experience would be a plus. Ensure a high level of customer satisfaction. Maintain current technical knowledge. Maintain and manage a territory of customers. Maintain and complete accurate record keeping and processing of paperwork. Use diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.

Meet Global performance benchmarks. Attend in-house or off-site training as directed.
Requires valid driver s license, clean driving record. Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

A+ Certification a plus
PDI+ Certification a plus and is preferred

Additional Information:
  • Travel Percentage: 100 %
  • Mileage reimbursed
  • Cell phone reimbursement
  • Must be willing to work overtime up to 20%
  • Must be willing to accept "on call" requirements for after hours and weekend coverage when applicable.
  • Must be able to pass criminal background, drug test and driving investigation
  • Valid driver’s license with a satisfactory driving record.
  • Reliable transportation with valid registration and insurance
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, climb stairs or crawl. The employee must frequently lift and/or move up to 50 pounds.
  • Demonstrate manual dexterity.
  • F requently lift, carry and/or move various computer equipment up to 50 pounds .
  • M anipulate connectors, fasteners, wire and hand tools, wrenches, and other general or specialized small hand tools.
  • C omplete and submit appropriate paperwork in a neat, legible, and timely manner.
  • P resent a professional attitude and appearance; works effectively in a team
environment and have excellent customer service skills .

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