Field Service Technician - Sterling Heights MI
AppLabs - Sterling Heights, MI

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Essential Job Functions

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

Seven or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Other Qualifications

2+ years providing technical support for at least 6 out of the following 8 skillsets: Dell hardware, MS Office, Lotus Notes, Windows XP, BlackBerry, Cisco VPN, Internet Explorer and knowledge of USD ticketing system.

U.S. Citizenship.

Position is on-site in Sterling Heights, MI,

Good interpersonal skills to work with customers and other unit personnel

Good analytical and problem solving skills

Good communication skills

Good time management and organizational skills

Ability to resolve hardware and equipment problems

Willingness to travel

CSC is an Equal Opportunity Employer M/F/D/V

AppLabs - 2 years ago - save job - copy to clipboard
About this company
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