Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
High school diploma or G.E.D.
Seven or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
2+ years providing technical support for at least 6 out of the following 8 skillsets: Dell hardware, MS Office, Lotus Notes, Windows XP, BlackBerry, Cisco VPN, Internet Explorer and knowledge of USD ticketing system.
Position is on-site in Sterling Heights, MI,
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems
Willingness to travel
CSC is an Equal Opportunity Employer M/F/D/V
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