Field Service Technician - Sterling Heights MI
CSC - Sterling Heights, MI

This job posting is no longer available on CSC. Find similar jobs: Field Service Technician jobs - CSC jobs

Job Title

:

Field Service Technician - Sterling Heights MI

Requisition ID

:

1200P5S

Job Category

:

Technical Support Services

Primary Location

:

USA-MI: MICHIGAN-STERLING HEIGHTS

Schedule

:

Full-time

Remote Work Authorized

:

No

Relocation Assistance

:

Not Available

Travel

:

No

Clearance Level

:

None

Job Posting

:

Dec 8, 2012, 9:50:05 AM

Description

Essential Job Functions

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

Seven or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Other Qualifications

2+ years providing technical support for at least 6 out of the following 8 skillsets: Dell hardware, MS Office, Lotus Notes, Windows XP, BlackBerry, Cisco VPN, Internet Explorer and knowledge of USD ticketing system.

U.S. Citizenship.

Position is on-site in Sterling Heights, MI,

Good interpersonal skills to work with customers and other unit personnel

Good analytical and problem solving skills

Good communication skills

Good time management and organizational skills

Ability to resolve hardware and equipment problems

Willingness to travel

CSC is an Equal Opportunity Employer M/F/D/V

CSC - 19 months ago - save job - block
Recommended Jobs
Associate: Field Technician - Sterling Height...
AppLabs - Sterling Heights, MI
AppLabs - 13 days ago

CommOps 2, Fulfillment (FTC)-Sterling Heights...
Comcast - Sterling Heights, MI
Comcast - 6 days ago

Fabrication Technician - Part Time
SunSource - Sterling Heights, MI
Sunsource - 30+ days ago
About this company
1,024 reviews
For over 50 years, CSC has been a leader in the global IT industry.  Early on, we were instrumental in the rise of the U.S. space...