From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.
At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.
Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.
Job Summary: The primary responsibilities of the Field Supervisor is to assist in the process of providing patient care and to oversee scheduling, assignments, outside agency relations, management functions and tasks as assigned by the General Manager, as well as other daily activities essential to the operations. The primary objective of the Field Supervisor is to provide smooth and effective supervision of the daily assignments and activities of the operation.
Essential Functions: Operational Objectives • Responds to situations including multiple casualty incidents, call requiring multiple units or upon request from field personnel or the communications center. • Maintain constant up-to-date knowledge and records of all current protocols issued by the regulating agencies pertaining to ambulance service. • Conduct periodic on-site visits to all health-related facilities as the acting liaison for field operation services. • Continuously communicate with Health Department to ensure highest service levels for overall system. • Investigate problems or inquiries when resolution cannot be made by assigned staff members or when requested to intervene by General Manager. • Maintain an open-door policy for any employee who wishes to discuss issues or problems which have not been resolved through the chain of command. • Attend all meetings which may require company representation or input. • Conduct regularly scheduled staff meetings, acting as the chairperson, and ensure resolution to all issues brought up at such sessions. • Assist in developing an operating budget and work toward efficient utilization of that budget. • Interact with Fleet Manager to ensure all vehicle and equipment maintenance objectives are implemented and equipment is efficiently used and maintained. • Maintain availability during disaster situations or mass casualty incident and assist in any capacity needed. • Work at certification level when staffing level requires. Compliance • Provide general medical care and treatment to patients in both emergent and non-emergent settings as defined by state and local regulatory agencies. Ability to perform ALS functions, following protocols set forth by the State. • Neatly and accurately document pertinent patient information on all required forms/documents. (Patient Care Records, Supplies, Medicare Signature Forms, and PCS forms) • Turns in appropriate documents prior to leaving duty. • Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures. • Responsible for complying with all local, state and federal employment laws and company policies. (i.e. Americans with Disabilities Act, Affirmative Action Plan, etc.). • Complies and enforces all policies and procedures. • Ensures and inspects paperwork for accuracy and compliance. • Responsible for escalating concerns regarding questionable paperwork to appropriate management. • Has successfully completed all required Compliance Training within the required time period. • Has had no compliance related corrective action during the current review period. Human Resources Management • Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural/Metro culture throughout the market. • Works effectively with Administrative Support to ensure a detailed, organized and highly efficient market approach. • Support Corporate initiatives • Responsibilities include directing work, appraising performance, regarding and disciplining employees, addressing complaints and resolving problems. • Participate in recruiting and training certain positions. • Liaison to field operations with respect to understanding Company Health & Safety initiatives. • Ensure that the group provides outstanding customer service and 24 hour response time to the field. • Coordinate activities to maximize the efficiency of all processes. • Ensure that employees all have goals and receive regular feedback on their performance. • Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans. Training • Ensure that all required Certifications/License are current and remain current. • Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets. • Maintain knowledge of job and medical field. • Keep current on training for new equipment, procedures, and techniques. • Attend available continuing educational seminars to improve management skills and recommend attendance of scheduled sessions to pertinent staff members as well.
Qualifications: • Current state Paramedic certification or Registered Nurse Lisence as required by State. • Current CPR Pro certification card • Current ACLS card (not needed in an EMT) • Current state Driver’s License in good standing. • Satisfactory driving record in accordance with the Company’s Driving Policy. • Excellent communication and customer service skills. • Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care. • Ability to read and interpret all required documents and write required reports and correspondence. • Other qualifications/certifications specific to the local operation and/or contract requirements. • Specific requirements set forth by Santa Clara County EMS • Specific certifications/trainings required by Santa Clara County EMS • Satisfactorily meet Company physical assessments/tests. Physical Requirements: Physical ability to perform all tasks required in the performance of typical Paramedic duties. While performing the duties of this job, the employee is occasionally required to bend/stoop, push, pull, lift, climb. Occasionally: Work at heights. Frequently: Lifting and carrying up to 150lbs Constantly: Hearing/listening, clear speech, legible handwriting. Cognitive/Psychosocial/Mental Requirements: Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. Constantly: Ability to follow simple and complex written and verbal instructions. Ability to read, speak, and understand English. Stress Factors: Occasionally: Fatigue, intense tasks Frequently: Repetitive tasks, high pressure. Equipment Operated: Occasionally: Computer Constantly: Ambulance, company owned cell phone, company owned communication equipment. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasionally: Inside for Special Events Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day. Constantly: Works with others, face-to-face and verbal contact with others, withstand varied environmental conditions such as extreme heat, cold, and moisture. The Company is a 365, 24/hr per day, 7 day per week operation. Evenings, weekends, and holidays. Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.