Field Support Manager
KLA-Tencor - Portland, OR

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Company Overview

KLA-Tencor Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA-Tencor has dedicated customer operations and service centers around the world. Additional information may be found at www.kla-tencor.com .

Business Unit

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

Responsibilities

Lead team of 12-14 Customer Support Engineers responsible for corrective and preventative maintenance on KLA-Tencor equipment. Responsible for P&L execution as well as all aspects of customer interface and experience. Drive operational improvements and develop new revenue opportunities as required.

Preferred Qualifications

Service and/or Technical Support experience on KLA-Tencor equipment including significant customer interaction.

Minimum Qualifications

Master's Level Degree with at least 2 years of experience. OR Bachelor's Level Degree with at least 3 years of experience.

Equal Employment Opportunity

KLA-Tencor is an Equal Opportunity Employer.

KLA-Tencor - 17 months ago - save job - block
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About this company
31 reviews
KLA-Tencor is hard-core when it comes to hunting down chip flaws. One of the world's largest makers of process control equipment for...