Field Technician - KC/Olive Job
Time Warner Cable - Kansas City, MO

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Posting Job Title Field Technician - KC/Olive Requisition # 142817BR Posting Location Kansas City, MO, US Area of Interest Engineering/Technical Operations
Position Type Full Time Posting Job Description POSITION SUMMARY:

Installation/Service:
  • Responsible for the installation, service, and troubleshooting basic telecommunications equipment at the customer's home or office.
  • Is directly responsible for installation and service from the tap to the customer's equipment.
  • Is accountable for referring problems between the node and headend to maintenance technicians and coordinating their resolution for the customer.
  • Installs equipment and network interface units for basic products and services.
  • Installs coaxial drop cable in accordance with Time Warner Cable specifications.
  • Disconnects, reconnects and relocates service as necessary.
  • Tests equipment to adjust signal strength and ensure optimum reception.
  • Repairs or replaces worn components and faulty connections.
  • Performs low level preventative maintenance, such as headend output level checks.
  • Teaches customers how to use equipment. ESSENTIAL DUTIES & RESPONSIBILITIES:
Installation, Service and Troubleshooting - Tap to Customer's Equipment:
  • Install, service and troubleshoot new or upgraded basic cable services and products in customer home, office or business (may include MDUs).
  • Install coaxial drop cable in accordance with Time Warner Cable specifications.
  • Refers problems between the node and headend to maintenance technicians and coordinates their resolution for the customer.
  • Ensure quality reception and conducts basic/routine technical troubleshooting to resolve reception and/or other service related problems.
  • Disconnects, reconnects and relocates service as instructed.
  • Tests equipment to adjust signal strength and ensure optimum reception.
  • Repairs or replaces worn components and faulty connections.
  • Performs low level preventative maintenance, such as headend output level checks.
  • Teaches customers how to use equipment.
  • Informs management of customer concerns as well as service and/or operational problems to improve the quality of future service. Sales:
  • Up sell and/or upgrade new or additional products and services while performing installation or service call duties.
  • Communicate with customers on-site to encourage them to upgrade equipment or service packages.
  • Sells the benefits and features of existing and new products, services and programs. Work Orders and Administrative:
  • Review customer work order request to ensure proper services requested are completed.
  • Accurately completes and signs all work orders, to include, but not limited to: signal level, time in and out, DCT serial numbers and customer signatures and forwards to the appropriate departments.
  • Ensures proper communication to dispatch is made after every job. Equipment , Tools and Supplies:
  • Stock company truck with necessary tools, supplies and equipment and maintain all company assets in accordance to Time Warner Cable Code of Business Conduct and Ethics. Collection Activities
  • Responsible for minimal collection activities that include payment for partial or full billing balances and/or converter boxes from disconnected customers. Product/Service Knowledge:
  • Maintain working knowledge of Time Warner Cable products and service offerings by attending product knowledge staff meetings, reviewing marketing/sales brochures and participating in in-house and other relevant training programs. Extraordinary Working Conditions (if applicable):
  • This is a very active physical position and requires working outdoors in all types of weather.
  • Maximum body weight can not exceed 275 pounds in order to comply with safety limitations of equipment.
  • Must be able to operate a motor vehicle and use standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
  • Must be able to lift up to 100 lbs.
  • Must have visual and hearing acuity to operate a variety of standard test and measurement equipment.
  • May be required to climb poles using gaffs and/or climbing ladders. YEARS OF EXPERIENCE:
  • 0 to 3 EDUCATION AND/OR FORMAL TRAINING:
  • High School diploma or equivalent experience. KNOWLEDGE, SKILLS & ABILITIES:
  • Must have ability to use hand and power tools.
  • Electronics, installation or construction labor experience and/or training preferred.
  • Demonstrated customer service and sales skills to successfully interact with customer in a professional and positive manner.
  • Demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  • Ability to work effectively in a team oriented, high demand and fast paced environment.
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products. OTHER POSITION CONSIDERATIONS:
  • Travel may be required to attend work related meetings and training sessions.
  • May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects.
  • Valid Driver's License with satisfactory driving record required.
  • Must successfully complete pre-employment testing to include but not limited to: skills testing and pre-employment background checks as well as drug/alcohol testing.
FCC Unit_TWC 3473 Controlling Establishment ID 00753 - Kansas City Olive

Time Warner Cable - 23 months ago - save job
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...