Field Training Officer
Rural/Metro Corporation - Milpitas, CA

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From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.

The mission and purpose of this position is to provide strategic clinical direction to the field personnel for the operating areas. An FTO must work to support the patient care objectives of the organization. Success can be obtained by ensuring internal and external customer service goals are met, developing and retaining well trained and educated employees and embracing Rural/Metro vision and guiding principles. When assigned to field duties, compassionately deliver high-quality service; basic patient care in a professional, caring and cost effective manner while developing and orienting an adult learner into an entry level position within said companies.

At all times display professional and courteous conduct and appearance.
Always address any concerns regarding the company in a professional manner in private to a supervisor.
Diligent adherence to protection of Personal Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
Demonstrate sensitivity to community and cultural norms.
Obtain ICS 100,200,700,800 certification within six (6) months of hire/promotion.
Maintain all required certifications, licenses and or permits; additionally, obtain newly required certifications for specific job description, as adopted from time to time.
Maintain current contact information through a contact update submitted to your supervisor within five (5) calendar days of status change.
Coach and educate new colleagues of new and changing information as necessary.
Exercise independent judgment in the design, development, implementation and monitoring of an EMT’s performance. General supervision is received from the DTO/ Lead FTO and or the Training Manager and Safety Manager who reviews work through personal conferences and written reports for the design and implementation of an effective clinical program.
Turn in all evaluations and incident reports in a timely manner, (within 3 days of an evaluation).
Provide direct supervisor with daily reports via phone/e-mail.
Establishes and maintains a working relationship with coworkers, middle and upper management; as well as pre-hospital care providers, hospital staff, and appropriate agencies and personnel, to include: EMS units, Fire, and Police.
Analyzes educational needs of the employees and institutes appropriate training to correct deficiencies;
Demonstrates that the internal customer is as valuable as external customers; shows appreciation and respect for all team members
Develops the talent and skills of subordinates and other employees by offering training opportunities in order to increase the bench strength of the divisions.
Ultimately responsible for assuring that all new hires meet company standards for patient care and driving skills by the end of the established training period.
Perform daily spot checks on crews, and submit results of these spot checks on your weekly FTO report.
Submit weekly FTO reports to the Operations Supervisor.
Assist in reviewing Patient Care Reports, (PCR’s) to insure proper billing.
Track and review events in response to complaints and/or compliments related to training issues of employee as related to performance.
Is responsible for working out of any and all sub stations. This position may require you to respond to said sub stations.
Serves as a resource to both field and management personnel.
Assist Operations Supervisor with completion of general and annual performance appraisals of EMT’s.
Has additional responsibility for all essential duties and responsibilities as defined in EMT job description.

No recent corrective action.
Must be at least 18 years of age.
Demonstrates progressive movement in a career path.
Driving record in compliance with policy.
Minimum of six (6) months in general healthcare industry.
Possess a valid State of California Driver’s License in good standing.

Education Requirements:
Current State of California County approved EMT certification, with appropriate licenses for additional cities or counties worked in.
Current BLS card, Ambulance Driver’s License, Medical Examiners’ Card, and EMT certification.
Some advance education preferred.
Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

Rural/Metro Corporation - 2 years ago - save job
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