Provides technical and general administrative support to the Financial Aid Office by managing the day to day operations of the front office including the development and implementation of new initiatives and processes, ongoing training of staff and student employees, and providing technical and general administrative support to the financial aid office. Duties include: managing and coordinating the financial aid award letter process, maintaining an automated process for award entry, working with department on mail merge projects, providing support for loan processing and NYS Federal Grants, assisting students/families with questions regarding aid applications, award processing, and billing. Answering phones, scanning, routing, and tracking documents, and calendar management. Qualifications
Associate's degree or equivalent experience with proficiency in software programs including Microsoft Word, Excel, Power Point, and Outlook. Experience with integrated student management software such as Datatel is a plus. The position also requires a strong customer service orientation, excellent written and oral communications skills, the ability to multitask, to work independently, to manage and prioritize a heavy workload, and a demonstrated aptitude for positive interaction between students and the Financial Aid Office.