Financial Aid Coordinator/Completion Coach
Walla Walla Community College - Clarkston, WA

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Walla Walla Community College invites applications to fulfill the role of Financial Aid Coordinator/Completion Coach on the Clarkston campus located in Clarkston, Washington.

Walla Walla Community College was recognized by the Aspen Institute as one of the top five community colleges in the United States and received the honor of "finalist with distinction." Walla Walla Community College is a comprehensive institution providing professional-technical, transfer, transitional studies, and extended learning programs at the postsecondary level. Most programs are located on the 110-acre Walla Walla campus site, which was established in 1974. Programs are also offered at the Clarkston Center in Clarkston, Washington; at Department of Corrections Facilities in Walla Walla and Connell, Washington; and at other off-campus locations. Over 12,679 students enroll annually. Full-time equivalent enrollment in 2011-2012 was more than 5,236 full-time equivalent students.

General Responsibilities
This position will provide financial aid information on the Clarkston campus to current and prospective students and families, WWCC staff and outside entities. This position will assist with the financial aid application process and maintenance of records, assist with the financial aid awarding process, and will serve as the liaison to the Walla Walla office. The completion coach will assist in the delivery of services to enhance the retention and completion results of students on the Clarkston campus. These services will enhance the students’ academic, personal and social growth for completion of identified program goals.

Essential Functions
· Provide timely and accurate educational information for students on degrees, certificates, courses, college policies and procedures as well as campus resources.
· Provide information to students regarding financial aid program requirements and procedures.
· Advise students on a regular basis regarding processes, timelines, and general requirements of financial aid
· Accept financial aid applications and forms; review for completeness, accuracy; verify information reported on student applications; screen applications; review student files and transcripts.
· Demonstrate integrity, ethical behavior in working with confidential information and maintain a high level of confidentiality.
· Provide exemplary customer service.
· Interpret, apply and comply with federal, state and institutional regulations governing student financial aid; maintain current working knowledge of guidelines/regulations related to financial aid.
· Maintain a close working relationship with the Office of Admissions and Registration, the Business Office, and other college personnel.
· Respond to all inquiries in a timely fashion.
· Participate in Financial Aid meetings and events as assigned.
· Provide timely and accurate educational information for students on degrees, certificates, courses, college policies and procedures as well as campus resources.
· Assess the student’s stage of academic and career development and promote student growth by determining suitable developmental tasks; assist student in establishing realistic and attainable academic and career goals.
· Assist with the organization and/ or instruction of workshops/presentations on topics to include financial aid processes, educational planning for efficient degree completion and college survival strategies.
· Assist students in the development of effective problem-solving skills, self-advocacy, decision making, and personal responsibility.
· Identify options for student to satisfy degree requirements; evaluate and make recommendations on changes to student’s program of study; assist student to completion.
· Monitor academic progress of students; provide academic early warning intervention strategies.
· Monitor financial aid and student needs on an ongoing basis.
· Disseminate information on programs and services to students, college staff, and the community.
· Serve as an advocate for students in their relationship with instructors and administrators.
· Provide follow-up services for students referred by faculty members to identify and implement retention and completion strategies.
· Coordinate with instructional support services to meet academic needs of the students.
· Track student progress; implement retention strategies.
· Assist with additional retention services in coordination with other departments on campus.
· Participate in advisory, college, and community meetings as requested as well as department and college activities, and committees as appropriate.

Competencies & Requirements:

COMPETENCIES:
· Excellent interpersonal skills.
· Excellent communication skills.
· Ability to build cohesive and results-oriented team.
· Actively contribute to a work environment that embraces diversity and uses diverse perspectives to enhance the attainment of goals.
· Demonstrate an ongoing commitment to learning and self-improvement.
· Plan and manage time effectively; identify and handle competing priorities.
· Help students identify needs, explore options, and create and achieve meaningful goals.
· Serve as effective communications link and reliable source of information for others.
· Ability to learn the complex state and federal financial aid systems.

QUALIFICATIONS:
· Bachelor’s Degree required; Master’s Degree preferred.
· Three years of increasingly responsible work experience preferably in a community college setting.
· Experience working with community partner agencies desired.

Conditions/Terms of Employment:

Conditions/Terms of Employment
This full-time professional position is exempt from the provisions of the Fair Labor Standards Act. In accordance with the provisions of the Federal Immigration Reform and Control Act of 1986, Walla Walla Community College hires only United States citizens and aliens authorized to work in the United States. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment and official college transcripts.

All administrative exempt staff at Walla Walla Community College set aside 1% of their gross salary every pay period for a Voluntary Employee Benefit Association (VEBA) pre-retirement medical expense account that is used to reimburse the exempt employee for out of pocket medical expenses. All exempt employees are required to participate in this program.

Salary:
Annual compensation is $47,000 to $50,000 dependent on education and experience. The college has an excellent benefit program including medical, dental, life, and long-term disability insurance; paid sick leave; and retirement plan. All administrative exempt staff at Walla Walla Community College set aside 1% of their gross salary every pay period for a Voluntary Employee Benefit Association (VEBA) pre-retirement medical expense account that is used to reimburse the exempt employee for out of pocket medical expenses. All exempt employees are required to participate in this program.

Required Application Materials:

Required Application Materials
This position will remain open until filled with the first screening of applications on March 12, 2013. To qualify for consideration, applicants must meet required qualifications and competencies and submit a complete application packet, which includes the following:

· On-line application
· Letter of interest detailing how you meet the qualifications and competencies for this position
· Comprehensive resume or curriculum vitae
· List names, addresses, and telephone numbers of three professional references
· Unofficial transcripts

WWCC reserves the right to not fill this position, reject all applicants, reopen the position or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

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