The primary purpose of this position is to assist Northwest Credit Union in living out our vision to be the lifetime financial partner for our member-owners. To achieve this goal, the position must deliver the highest quality service to internal and external members. A key component of service to our external members is to identify their financial needs and recommend an appropriate Northwest Credit Union solution.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned.
Deliver outstanding service that meets the Service Excellence Policy and delivers on our Service Promises.
Meet or exceed the sales and service goals for the position. Knowledgeable of the Credit Union’s products and services.
The Financial Consultant offers investment and insurance solutions to clients of NWF LLC. The consultant’s role is to help a client understand their current financial picture, anticipate future goals and needs (planned and unplanned) and develop solutions designed to meet those goals and needs. After doing so, products and services are presented for the client’s consideration. Progress towards meeting the client’s objectives are then monitored through regular contact and periodic meetings. The consultant reviews performance, and determines if changes to the client’s holdings are warranted. The consultant must adhere to the rules and regulations of the profession and maintain a high degree of professionalism and personal integrity.
Maintain all professional registrations and licenses in good standing and adhere to the firm’s continuing education and professional development programs.
Solicit business from potential clients using approved marketing methods including seminars, direct marketing, and referrals.
Interview potential clients to determine their financial objectives and assess their current financial profile (income, net worth, risk tolerance, investment horizon, and tax position).
Utilize industry knowledge, continuing education, planning tools, product research, and professional advice to identify products and services to recommend.
Present products and services that are potential solutions after determining and documenting their suitability.
Enter trades (and/or submit insurance applications) to execute the approved strategy after obtaining and documenting the client’s consent, and have the client complete all required documents and collateral paperwork.
Monitor market conditions, individual product performance, and client holdings to determine when changes to the portfolio’s asset allocation and/or product substitution is warranted.
Meet with existing clients on a regular basis to review performance and determine if objectives have changed. Execute approved changes to their portfolio accordingly.
Address any principal review questions or missing documentation immediately.
Abide by the FINRA’s Conduct Rules (Rules of Fair Practice) and the industry’s “Know Your Customer” rules (Rule 405, Patriot Act, AML, etc.)
Attend compliance-approved vendor sponsored meetings, keep current on product literature and trade publications, and analyze independent investment research to keep up to date on product changes (approved products, disapproved products, new products, and closed products).
Secure all contact management and client records and maintain in good order.
Attend and participate in regular production and training meetings with the Sales Manager.
Assist Northwest Financial with feedback on program development for the investment and insurance business.
Present seminars for Credit Union members and sponsor groups as requested.
SUPERVISORY RESPONSIBILITIES - There are no supervisory responsibilities.
QUALIFICATIONS - To perform this job successfully, an individual must have a high degree of personal integrity, a commitment to quality customer service, and be able to implement industry best practices (especially for goal setting and time management; client relationship management; the effective use of technology; and continuous professional development.) A clean U-4 (FINRA record) is mandatory. The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE - BA/BS in Business, or like field, with two years work experience in securities and insurance industries. The position requires life and health insurance licenses and FINRA Series 7 (General Securities Representative), Series 66 (or Series 63 and 65) registrations, and Life & Health Insurance licensing.
LANGUAGE SKILLS - Excellent written, verbal and presentation skills are required.
MATHEMATICAL SKILLS - Requires mathematical proficiency especially in the ability to comprehend personal financial statements and interpret financial planning results for validity. The individual should be skilled in the mathematics of the financial markets; able to analyze product performance; utilize financial planning tools; and understand risk analysis, asset allocation, and trade execution.
REASONING ABILITY - The ability to analyze, recommend, and execute investment and insurance strategies consistent with the needs of the client and in compliance with all rules and regulations is essential. Ability to develop and present alternatives, and adjust them to changing market conditions is essential. The intuitive ability to discern a prospective or existing client’s needs, even when the individual is unaware of or unwilling to confront those needs.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is some physical labor involved in traveling between offices and carrying the necessary paperwork, occasionally lifting or carrying up to 10 pounds.
While performing the duties of this job, the employee is regularly required to move about, sit, talk and hear. The employee spends a great deal of time using a computer requiring the use of hands, fingers and arms.
WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to low.
All positions require a U.S. citizenship and a Federal Government Security Clearance. NWFCU will sponsor the clearance process for qualified applicants. All Applicants will be subject to a credit history check in order to determine eligibility with NWFCU.
Necessary accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Northwest Federal Credit Union - 18 months ago