Purpose: The Spanish Language Services (SLS) Center of Excellence Counseling Manager is responsible for leading the delivery of caring, professional, financial counseling and educational services aimed at helping low- to moderate-income Hispanic families build financial capability over time.
Essential Duties and Responsibilities:
At its inception, this position is created in support of The Goizueta Foundation’s grant to establish a Center of Excellence for Spanish Language Services. As such, this position will have responsibility spanning from creation of case management/counseling protocols to community outreach to delivering on specific outcomes related to client success as outlined in the final grant proposal.
Leads the Delivery of Service to Clients Ensures Successful Client Outcomes Ensures All Performance Standards Are Met Supervisory Responsibilities:
Directly supervises a team of counselors and Center personnel (as assigned), coordinates work with other branch/departmental staff to ensure successful branch, center, and department/program operations. Carries out management responsibilities in accordance with the agency's policies and applicable laws. Responsibilities include interviewing, hiring, training, and coaching employees.
Must have experience administering services to the target population and an understanding of financial challenges faced by both first and second/third generation Hispanic immigrants. Must have an understanding of consumer credit and housing issues and keep current on such issues through participation in self-directed learning opportunities outside of work, in-house training and review of materials distributed by PR . Must possess the ability to interpret an extensive variety of technical instructions and statistics in written, mathematical, or diagram form.
Education and/or Experience:
Bachelor's degree (B. A.) from four-year college or university. Minimum of 3-5 years previous management experience, including experience administering longer-term, case management type services and programs. Must have experience in financial services, including credit and housing. Functional computer literacy and competence with generally accepted business technologies including Microsoft Office products, the internet, web-based communication and email usage. Experience with database reporting or client-facing communication software a plus. Must have satisfactory credit and pass criminal background check.
Language Skills :
Must be f luent in Spanish and English, with the ability to read, write and speak in both languages. Ability to write and speak clearly, adhering to commonly accepted rules of grammar. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to clearly write and interpret reports.
Certificates, Licenses, Registrations :
Must pass Books 1-7 of the NFCC’s certification program within 30 Days of hire by CredAbility. Managers are required to maintain certification through retesting every two years.
Established in 1964, CredAbility is a nonprofit 501(c)3 community service agency. We provide confidential budget counseling, money...