SUMMARY OF POSITION: The Financial Stability Counselor, H.E.R.O (Housing, Employment, Recovery Opportunities) will utilize Best Practices: to assess financial needs of the clients; make referrals as deemed appropriate; monitor each client’s progress and retention. Prepare clients for employment through job readiness training; resume development, job development, and resource support. Assist clients in applying for entitlements. Individual and team counseling sessions will be held with all program clients on-site and in the client’s home.
RESPONSIBILITES: Case management responsibilities
Fulfill employment placement assistance
- Assess initial program eligibility at intake
- Assist clients with establishing Individual Service Strategies and document progress
- Reinforce positive substance abuse progress and long-term self-sufficiency plans
- Provide financial and money management counseling sessions
- Assist client with monthly budgeting
- Assist with clearing debt and credit repair
- Provide SOAR assistance for eligible candidates for SSA benefits
- Assess transportation needs; providing appropriate bus tickets
- Assist with new hire items including tools, clothing and shoes
- Assisting client in obtaining needed documentation such as ID or Licenses.
- Coaching client on successful job retention techniques.
Facilitate Job Readiness Classes
- Place an average of 6 eligible veterans into program employment
- Identify and develop relationships with employers who are willing to hire clients
Conduct 30, and 60 day follow-ups on all program placements
- Assess training needs.
- Refer to job readiness classes.
Input client contacts, documentation and verification requirements into CTS.
- Contacting both employers and clients and recording monthly follow-ups.
Perform Job Development
- Complete daily and monthly departmental paperwork.
- Updating daily clients’ electronic files in the Client Tracking System to include any types of contact with clients.
- Cultivating strong relationships with area employers to ensure placement and retention.
Other duties as assigned
- Referring clients to additional resources to address other service needs i.e. legal assistance, VA benefits, substance abuse counseling etc.
- Researching additional benefits available to enhance service being provided.
Participation in at least one Agency Sponsored Fundraising event per year
KNOWLEDGE AND EXPERIENCE:
SKILLS AND ATTITUDES REQUIRED:
- College degree, BSW or related field preferred, or equivalent experience with proof of ability to perform effective case management
- Ability to follow, understand and meet grant requirements, including paper work
- Knowledge of housing and other supportive services resources
- Ability to develop budgets
- Available to work a minimum of 37.5 hours a week
- Reliable transportation required
- Interest in helping clients reach their full potential
- Ability to work well with a wide range of people
- Good math / financial planning skills
- Ability to handle confidential information
- Ability to remain calm in stressful situations
- Ability to process a large volume of paperwork
- Reports to Lead Substance Abuse Counselor
- Works with Community Resource Counselor
- Works with other departmental staff.
- Works with the staff in other programs
- Networks with federal, state and local agencies
- Works with Substance Abuse / Mental Health program clientele
- Job readiness class curriculum and materials
- Employment and Housing assistance
- Substance Abuse materials and programs
- Client records and reports
- Transportation, clothing and documentation assistance
- Emergency food pantry
- Other resources as needed