Front Desk / Guest Services Agents
Sheraton Detroit Metro Airport Hotel - Romulus, MI

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ESSENTIAL FUNCTIONS

Front Desk - Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Guest Services - Answers the Service Express telephone within three (3) rings with established standard telephone greeting using the guest's name. Take order with 100' accuracy. Advise guest of all promotions, and/or daily specials and apply upsell techniques when applicable. Settle all Service Express and hospitality checks to the correct method of payment. Distribute any paid-outs. Balance all paid-outs. Prepare and balance the day's receipts at the end of the shift. Submit cash deposits per policy. Record all requests in the system and follow up to ensure guest satisfaction.

ADDITIONAL REQUIREMENTS

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand English, the primary language used in the workplace and demonstrate good communication skills, both verbal and written. Must possess basic computational ability and basic computer skills. Have general knowledge of the city where hotel is located and its attractions along with extensive knowledge of the hotel and its services and facilities.
The Sheraton Detroit Metro Airport Hotel has career transforming opportunities for part time and full time guest service agents. Flexible and weekend availability is required. Prior hotel experience is preferred. If you are looking for an opportunity to work in a newly renovated property, please contact us! We are looking for individuals who are passionate about service and are willing to take it to the next level by creating a unique experience for each guest.

POSITION PURPOSE:
Front Desk - To attend to guests' needs, including, but not limited to, registration, checkout and cashiering.
Guest Services - Answer Service Express telephones and coordinate the delivery of requested items and food orders with 100' accuracy. Convey orders to housekeeping, food & beverage or guest services as required and ensure accurate and prompt delivery.

Hcareers.com - 15 months ago - save job - block
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