The Front Office Supervisor is an ambassador of Honua Kai Resort & Spa, representing the company’s core values and service standards and is “The First and Last Impression” of all owner/guest experiences. The Front Office Supervisor assists the department managers in leading, training, and mentoring all associates to meet company and department goals; thereby ensuring the highest quality of service is being offered to all owners/guests in an efficient and professional manner with the “Aloha Spirit.”
The ideal candidate will:
a) Be available and willing to work when scheduled; this may include evenings, weekends, and/or holidays.
b) Take pride in presenting a professional image; wear proper uniform, including nametag, and adhere to company grooming and personal appearance policy.
c) Understand the importance of and demonstrate Honua Kai Resort & Spa’s Mission, Vision, Core Values, and Service Standards.
d) Be self-motivated, willing to learn new skills, and able to resolve common guest/owner and associate issues.
SUMMARY OF ESSENTIAL DUTIES & RESPONSIBILITIES (This is not an all-inclusive list)
SUMMARY OF DESIRED QUALIFICATIONS (This is not an all-inclusive list)
- Supervise the associates and the operations of the front office department; acting as Manager on Duty “MOD” in the absence of the Front Office Manager and Guest Services Manager.
- Be knowledgeable of and able to perform the essential duties and responsibilities of the Front Desk, night audit, PBX, and Bell/Valet associates.
- Be available and able to assist the front desk, bell valet, PBX, and night audit staff with their daily duties.
- Assist department managers as requested, for example with schedules, payroll, monthly meetings, creating and planning new ideas.
a) Front desk experience required, may substitute with comparable hospitality experience
b) Two years of supervisory or management experience (preferred)
Licenses and/or certifications:
a) Requires current, valid driver’s license without limitations resulting from legal processes, including citations. May not have more than 1 “at fault” accident, 3 minor violations (i.e., speeding tickets), and/or 1 major violation (i.e., reckless driving, DUI, DWAI) in the past 3 years.
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