Front Desk Agent
Benchmark Hospitality at Deloitte University - Hotel and Conference Center - Westlake, TX

This job posting is no longer available on Benchmark Hospitality International. Find similar jobs:Front Desk Agent jobs

At this time we are only considering internal applicants for this position.

The ideal candidate for this role is very passionate about providing service to our customers and making them happy. You should genuinely care about people. Must be outgoing, full of enthusiam and love to smile. Responsibilities for this Position

BASIC FUNCTION: The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.

Thoroughly complete all guest transactions.

Promote and sell special hotel programs.

Interact with staff in a professional manner, assisting other departments with necessary information.

Be knowledgeable of all emergency procedures and policies.

Maintain house bank.

Communicate all pertinent information to the Front Office Managers and Supervisors.

Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Solicit guest feedback via guest comment cards.

Cross training in PBX, concierge, and bell podium coverage. Requirements

Must be a citizen of this country or possess a valid work permit.

Must be able to pass a drug test and background check. Must adhere to our appearance guidelines which include haircut above the collar and no visible tattoo's.

Technical Requirements:
Local applicants will be considered first.

Must be able to read, write and speak English.

Must be able to converse in basic English.

Able to be on your feet for long periods of time.

Excellent people skills.

Must meet grooming standards.

We provide a substance free environment. Substance testing is mandatory.

Meet/exceed customer expectations.

Computer experience required.

Educational Requirements:
High School degree or equivalent. Compensation

$12.00 per hour
Full Time Benefits

Paid Time Off
14 days per year

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

Free Parking


Matching 401-k

Educational Assistance

Company Hotel Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.


10 paid holidays a year in addition to the 14 days of Paid Time Off.

Free meal in our employee cafeteria.

Free uniform.