Front Desk Agent
DRI - Palm Canyon Resort - Palm Springs, CA

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The Front Desk Agent is responsible for providing the highest level of guest satisfaction to owners, members and guests to ensure the continuous delivery of the Meaning of Yes®. The Front Desk Agent checks-in guests, makes room reservations and performs Front Desk related functions. The Front Desk Agent possesses a positive and upbeat personality with a desire to deliver outstanding service to guests. The Front Desk Agent completes additional tasks and special projects assigned by management.

Detailed Description

JOB RESPONSIBILITIES:
  • Create, confirm and cancel reservations for owners/guests.
  • Ensure all pending arrival information is accurate (i.e., check rates and prepare upcoming arrival packets with necessary materials and information).
  • Check in arriving guests and check out departing guests.
  • Follow through on guest requests and/or concerns in a timely manner.
  • Handle and resolve customer complaints.
  • Verify guest information as needed (i.e., additional keys, telephone calls and packages).
  • Compute billing charges, collect payments and provide change for guest.
  • Post charges as received through other departments (i.e., fitness center, housekeeping, logo shop and laundry).
  • Answer the telephone with proper etiquette and transfer calls accordingly.
  • Communicate with all internal departments including PBX, Housekeeping, Engineering and Security as needed via telephone and email.
  • Complete Front Desk Agent checklist daily.
  • Reconcile end-of-the-day shift report.
  • Maintain necessary hard copies of paperwork of all daily operations and file as needed.
  • Complete special projects, stocking, listing items to be ordered and daily bucket checks.
  • Provide superior customer service in accordance with the Company DRIven to Excellence standards.
  • Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operate office machinery (i.e., computer, copy machine, fax machine).
  • Perform other duties as assigned.
A more detailed job description is available upon request from the Human Resources Department.

Job Requirements

QUALIFICATIONS

Required:

  • Six (6) months customer service experience.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • High School diploma, GED or equivalent.
Preferred:

  • Previous experience in the hospitality or timeshare industry.
SKILLS

Required:

  • Money handling skills.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Time management; the ability to organize and manage multiple priorities.
  • Problem analysis and problem solving skills.
  • Initiative and adaptability.
  • Detail oriented.

Additional Details

Diamond Resorts International® offers:
  • Excellent earning potential.
  • Excellent benefits program including company matching 401(k).
  • Eligibility for our tuition reimbursement program.
  • Resort Privilege Program (eligibility for travel discounts).
  • Industry leading training program.
  • Fun working environment.
  • Unlimited real growth opportunities.

Diamond Resorts International - 9 months ago - save job - copy to clipboard