Front Desk Host (Part-Time)
Revel 18 reviews - Atlantic City, NJ

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The Front Desk Host reports to the Supervisor Front Office and is responsible for providing prompt, friendly and efficient service to our guests; including check-ins, check outs, questions, and other general inquiries. This is a defined service cycle role with an employment period of 4, 5 or 6 years.

What’s Expected…
Create a fun experience for guests on a daily basis; including:
  • Service delivery in alignment with Revel brand
  • Adding to guest enjoyment of Revel through friendly interactions
  • Communications with guests which are differentiated based on guest needs and desires
  • Being ready each day with a professional appearance, smile and knowledge of resort activities

      Facilitate guest enjoyment of Revel; including:
    • Performing role in an efficient and effective manner
    • Anticipating guest needs, answering questions, and resolving concerns
    • Ensuring our processes are adding, rather than taking away from guest experience

        Differentiate the guest experience on a daily basis; including:
      • Appropriate use of humor
      • Interacting with guests with disabilities with respect
      • Taking time to understand cultural considerations and language barriers with international and non-English speaking guests
      • Understanding each guest is an individual and modifying your approach to meet their desires

          Appreciate the service role you provide and impact it has to ensuring a guest leaves Revel thinking – I can’t wait to come back again!

        • What's Expected
          What’s Required…
        • Experience as a front desk host or willingness and aptitude to learn the role
        • Strong guest service skills; including ability to converse with guests
        • Positive, personable, and outwardly friendly
        • Strong posture, facial expressions, and eye contact
        • Technology savvy
        • Demonstrated attitude of being hungry, humble, smart, simple and nice with co-workers
        • Ability to work an entire shift wearing Revel required uniform and shoes
        • High energy and ability to perform role in a in a busy, high volume work environment
        • Endure various physical movements throughout the shift; including bending, lifting, and standing for extended periods of time
        • Scheduling flexibility; to include nights and weekends
        • Pass background check and pre-employment drug screening

          The Deal…
        • Compensation: competitive salary

          Revel Entertainment Group, LLC is an Equal Opportunity Employer

        • About this company
          18 reviews
          Through our World of Song program and other outreach events, Revels North is committed to providing opportunities for communty celebration...