Front Line Manager - Contact Center
Transamerica US - Saint Petersburg, FL

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130000OU

Description and Qualifications

Company Information:
The Transamerica companies offer a wide array of innovative financial services and products with a common purpose: to help individuals, families, and businesses build, protect and preserve their hard-earned assets. With more than a century of experience, we have built a solid reputation on solid management, sound decisions and consumer confidence. Transamerica is a part of AEGON, an international life insurance, pension, and asset management company based in The Hague, the Netherlands. AEGON has businesses in over twenty markets in the Americas, Europe and Asia, AEGON companies employ approximately 26,500 people and have some 40 million customers across the globe. For more information, visit

http://www.transamerica.com/

.

Divisional Information:
Transamerica Life Protection (LP) division provides operations, information technology, legal, marketing, and finance support to internal agents and independent producers who market the companies life insurance, health insurance, long-term care insurance, marketing services, and investment products. We are committed to enhancing financial results through creativity, innovation, risk management, and service while treating our policyholders, employees, and other customers with integrity and respect. We offer competitive compensation, a comprehensive benefits program, and the opportunity for professional growth and advancement.

Responsibilities:
Facilitates the day-to-day operations in the Customer Service Department; monitors the daily activities of each CSR with regard to the departmental service standards and quality goals; ensures proper training of the CSRs; coaches and mentors the team while maintaining departmental standards; responds to customer problems and inquiries; ensures performance goals are realistic and achievement is maintained.

Qualifications:
Requires a Bachelors degree; 2+ years of supervisory experience in a call center; excellent interpersonal and communication skills; outstanding telephone service skills and etiquette; strong analytical, problem-solving and organizational skills; excellent coaching and staff development skills; effectively motivates others to perform well at peak levels during high call volume; successfully manages staff under stress; PC proficiency. Knowledge of life products and/or life insurance industry experience is preferred. Variable Life or Health and Annuity License is also preferred.

Pay, Benefits, and Work Schedule:
Salary Range: $40,000 - $50,000

FLSA status: Exempt

Benefit eligible employees qualify for the AEGON USA, Inc. benefit package, which is a comprehensive package including optional Health, Dental, Vision, Flexible Spending Accounts, 401k, and more Additional details may be provided upon selection for interview. Transamerica’s pay ranges are competitive and are based on the external labor market. An annual bonus opportunity may be available to regular employees. Note: Job offer amounts are commensurate with applicant qualifications, level of experience and other compensable factors and are determined by hiring supervisors/managers.

How to Apply:
To apply for this position, please follow the online application process. Be sure to fully complete the form and include your resume. If you experience technical problems during the application process, please email

applicantsupport@aegonusa.com

.

Equal Employment Opportunity:
All Transamerica companies are equal opportunity employers and do not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws. This policy extends to recruiting and hiring, working conditions, training programs, promotions and transfers, use of Company facilities, and all other terms, conditions and privileges of employment. When necessary, Transamerica Life Insurance Company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.

Job

Customer Service

Primary Location

US-FL-St. Petersburg

Organization

Transamerica US

Schedule

Full-time

Transamerica.com - 15 months ago - save job - block
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