Front Office Assistant Dental has an essential role in patient interaction. Front Office Assistant greets patients and prepares them for their appointments, receives and distributes office mail and e-mail, answers phones, communicates patient arrivals, coordinates schedules, and manages administrative records.
Develops and maintains doctor/hygienist schedule to meet practice goals.
Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
Greet and check patients in and out for and after treatment.
Educate and consult patients discussing treatment needs and presenting treatment plans.
Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
Document patient dental treatments and
financial transactions, to include signing of financial arrangements,
prepayments for large cases, financing, and charges collection.
Make pre-treatment financial
arrangements with patients.
Responsible for billing dental
insurance, posting payments, and claim estimations.
Balance income and charges daily and
Responsible for Accounts Receivable to
include, sending of billing statements, aging reports, and collections.
Create month end reports and forecast
monthly goals for the office and providers.
Follows office procedures for patient
to doctor, patient and employee concerns and inquiries and seeks assistance
General office duties apply.
- Previous Front Office Dental
Computer proficiency and the ability
to learn new programs to include Microsoft Office Suite
- 3-5 years of Front Office Dental