Front Office Specialist - Carrboro
Proaxis Therapy - Carrboro, NC

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DESCRIPTION

The valuable final product of the Front Office Specialist for Proaxis Therapy is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments. There are several sub products that the Front Office staff does to accomplish this goal as listed below:

DUTIES

1)Customer Service - Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees. Appropriately address or escalate complaints to the Clinic Director in a timely manner in order to bring about a positive resolution. (20%)

2)Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians' clinical schedule and special requests. This also includes contacting the patients by phone to remind them of their appointments. (20%)

3)Chart Management - Ensuring that the proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.) Once the information is obtained it must be properly filed on the patient's electronic medical records file. (15%)

4)Greeting Patients - The Front Office Staff is responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Proaxis Therapy patients. This is achieved by continually providing an exceptionally positive and pleasant level of service. (15%)

5)Creating Deposits - The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank. (10%)

6)Tracking Referring Physicians and Other Statistics - It is the responsibility of the Front Office Staff to track the numbers of referring physicians and determine whether they are new or existing referrals. This is logged using a spreadsheet and a 12 week timeline. In addition, the front desk collects other statistics that are important to the success of the company and reports those statistics to defined company leadership at defined intervals. (10%)

7)Patient Account Management - This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA's, logging insurance information for back office staff and handling simple patient billing concerns. (10%)

QUALIFICATIONS

Qualifications:
High School Diploma or equivalent
Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
Ability to multi-task in a fast paced work environment
Proficient with Microsoft Office software - Word, Excel, Outlook
Track record of exceptional customer service
Front Desk experience in a health care setting preferred.
Demonstrates a high level of customer service and interpersonal communication skills
Ability to quickly adapt to new work environments and personnel

Work Schedule: Must be available to work up to 40 hrs per week. 1)Customer Service - Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees. Appropriately address or escalate complaints to the Clinic Director in a timely manner in order to bring about a positive resolution. (20%)

2)Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians' clinical schedule and special requests. This also includes contacting the patients by phone to remind them of their appointments. (20%)

3)Chart Management - Ensuring that the proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.) Once the information is obtained it must be properly filed on the patient's electronic medical records file. (15%)

4)Greeting Patients - The Front Office Staff is responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Proaxis Therapy patients. This is achieved by continually providing an exceptionally positive and pleasant level of service. (15%)

5)Creating Deposits - The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank. (10%)

6)Tracking Referring Physicians and Other Statistics - It is the responsibility of the Front Office Staff to track the numbers of referring physicians and determine whether they are new or existing referrals. This is logged using a spreadsheet and a 12 week timeline. In addition, the front desk collects other statistics that are important to the success of the company and reports those statistics to defined company leadership at defined intervals. (10%)

7)Patient Account Management - This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA's, logging insurance information for back office staff and handling simple patient billing concerns. (10%)

Proaxis Therapy - 21 months ago - save job - block
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