Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical in accordance with Concentra policies and procedures and applicable regulations.
MAJOR DUTIES AND RESPONSIBILITIES:
Greets patients and visitors and directs them accordingly.
Obtains authorization as needed to process patients for services needed.
Admits patients into OccuSource or manually in accordance with client company protocols.
Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.
Files paperwork, medical records and correspondence according to defined company procedure.
Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
Maintains inventory of office supplies and printed forms.
Assists in processing patient referrals as required.
Follows HIPAA guidelines and safety rules as outlined in training received.
Attends center staff meetings.
Participates in ongoing training.
Performs other duties, as assigned.
Concentra's Data Protection Commitment
- Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
- Every Concentra colleague has the responsibility to adhere to data protection principles.
- If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
High school graduate or equivalent.
One year experience in a medical office environment
Demonstrated Intermediate knowledge of PCs, word processing and data entry.
Demonstrated excellent customer service and communication skills.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Fast paced, deadline-oriented office environment.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.