Frozen Foods Clerk
Hy-Vee - West Des Moines, IA

This job posting is no longer available on CareersInGrocery.com. Find similar jobs: Frozen Food Clerk jobs - Hy-Vee jobs

Job Description

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Rotates and replenishes merchandise and ensures highest quality standards are met.
  • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
  • Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
  • Builds end caps display and fills these areas through the week as necessary.
  • Unloads trucks, checks in product, puts product away, and may review invoices.
  • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • SECONDARY RESPONSIBILITIES:

  • Orders product and supplies as necessary.
  • Assists with inventory.
  • Prices products for customers as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

  • CareersInGrocery.com - 19 months ago - save job
    About this company
    387 reviews
    Give Hy-Vee a high five for being one of the largest privately owned US supermarket chains, despite serving some modestly sized towns in the...