Full Time Center Associate
The UPS Store - Dublin - San Mateo, CA

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The Retail Sales Associate is responsible to deliver world-class customer service to all retail customers. He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry. The ideal Retail Sales Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The following is a representative list of the duties and responsibilities associated with this position:
-- Deliver outstanding customer service to walk-in customers and telephone inquiries
-- Continuously practice good listening skills with customers and UPS Store team members, and leadership
-- Take ownership of the customer's shipping problem and offer viable solutions
-- Take action to learn all product and service offerings, alternative solutions, and industry trends
-- Operate all equipment, software, and devices in an expert fashion and be willing to teach others

Strong computer skills to include Microsoft Word and Excel
Must be able to pass Dept. of Justice background check to qualify for a notary license

  • Outstanding phone skills
  • Strong verbal/written skills, to include spelling and math
  • Able to lift 50pounds
  • 1-2 years prior retail or customer service experience desired
  • Prompt, reliable, and responsible
  • Ability to cross sell and up sell
  • Excellent packing skills
  • Good communication and people skills
  • Retail/customer service experience


  • No Sundays
  • Performance Bonus/Commission
  • Raise for passing the Notary Exam