Full and Part-time Customer Care Representatives
EOS CCA - Denver, CO

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Job Description:
EOS CCA is a national Accounts Receivable Management
company headquartered in Norwell (MA) with regional
offices in Brockton (MA), Chicago (IL), Dallas (TX),
Denver (CO), Rochester (NY) and California. As part of
the EOS Group, we enjoy an international presence in
more than 23 countries and over 1200 employees across
North America.
Continued growth in our Denver office has opened up
full-time and part-time opportunities for
Collections/Customer Service Representatives to collect
on private delinquent student loans.

Job Responsibilities include:
  • Making outbound calls/Fielding inbound calls
  • Negotiating repayment or administrative resolution
of borrower account
  • Updating consumers account information
  • Clearly documenting call results
  • Leaving messages for borrowers to call the office
  • Using Internet tools to find consumers contact
information (Skip tracing)
  • Exceed minimum performance requirements
  • Adhering to strict security policies and procedures
(Federal and Agency Laws)

Job Requirements:
We are looking for professional candidates with Customer
Service/Sales/Collections experience that possess a
strong work ethic, excellent telephone etiquette and the
ability to work in a high-energy, fast-paced work
environment.

Successful candidates should have:
  • Stable work history, outstanding communication
skills, telephone etiquette and excellent listening
skills
  • Positive attitude, strong work ethic, high energy
and motivation to complete assigned tasks and goals
  • The ability to multi-task & work in a fast-paced
professional setting
  • Typing and basic computer knowledge
  • The ability to adapt to change
Full time schedule: 3 days per week, 8am-5pm, 2
afternoon shifts, 12pm-9pm and 2 Saturday mornings per
month 8am-12pm.
or
Part-time schedule: All shifts will start @ 3pm or after
3pm and work until 9pm, Monday-Thursday plus 2 Saturdays
per month, 8am-12pm.
Total hours for the week must be a minimum of 20 hours
to a maximum of 29 hours. No Fridays and no morning
schedules available.
EOS CCA rewards its employees with competitive wages
(including monthly bonus incentives) and a full benefits
package including paid holidays, paid time off,
health/dental/vision/life/disability insurances,
matching 401K and more!
Professional dress is required and bilingual candidates
are encouraged to apply!
All levels of experience are welcome and paid training
is provided.
EOS CCA is committed to providing a drug free workplace
and all applicants will be required to submit to a post
offer, pre-employment background check and drug
screening.
EOE
Req. Code : 200
Division/Department : Denver
Shift/Hours : Rotating
Skills : Accounting - > Collections

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