Financial Services Industry experience - a big Plus
- Directs client services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction.
- Directs client services operational strategies by analyzing trends; preparing critical measurements; implementing production, productivity, quality, and customer-service strategies; designing systems; resolving problems; implementing change.
- Implments client services financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
- Implements client-specific business plans by establishing and developing plans with sales representatives; managing strategic and action plans with internal resources; analyzing profit and loss statements for trends; coordinating production, sales, and related business activities.
- Provides client services by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client; guiding internal resources; measuring and ensuring results.
- Supports marketing objectives by developing standard marketing and installation plans for use in sales call packages; obtaining approvals from functional areas; adhering to timelines.
- Resolves and prevents contract problems by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client.
- Maintains client data integrity by determining marketing and installation plans; reconciling pricing sheet expenses to services outlined in contract; controlling quality of data from sales through contracting set-up process; communicating data to and obtaining support and approvals from functional areas.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Monster - 16 months ago
Holly Mull & Associates (HM&A) is an award-winning event production agency specializing in a creative and practical approach to the...